Chris Merlin Email & Phone Number

Eden Prairie, MN, US

Monitor and manage daily operational activities to ensure system availabilityTroubleshoot production incidentsReview, report and remediate security vulnerabilitiesTriage and respond to Critical alertsResearch and investigate production application and system incidentsCreate automation and monitoring scripts in Powershell and SQLWork closely together with.

Monitor and manage daily operational activities to ensure system availabilityTroubleshoot production incidentsReview, report and remediate security vulnerabilitiesTriage and respond to Critical alertsResearch and investigate production application and system incidentsCreate automation and monitoring scripts in Powershell and SQLWork closely together with.

San Diego, CA, US

As a Senior IT Support Analyst/Service Desk Lead I: * Developed a mass email tool with workflow tracking and version control utilizing C#, ASP.NET, MS SQL, CSS and JavaScript. * Maintain the mass email tool, continuously adding enhancements to improve user experience. * Developed and implemented new training guidelines globally. * Act as a group lead in.

San Diego, CA, US

As an IT Support Analyst I: * Provide excellent customer support via phone, chat, and email. * Remotely troubleshoot and repaired Desktops, Laptops, Virtual Machines, Mobile Devices, and Peripherals. * Documentation, Incident Management, and Problem Management based on ITIL standards. * Close collaboration with other analysts to assist in following up with.

San Diego, CA, US

As an IT Support Analyst, Associate I:* Provide excellent customer support via phone, chat, and email.* Remotely troubleshoot and repair Desktops, Laptops, Virtual Machines, Mobile Devices, and Peripherals.* Documentation, Incident Management, and Problem Management based on ITIL standards.* Temporary placement via Manpower August 2012 – April 2013.

Provide excellent customer support via phone and in person. Troubleshoot and repair Desktops and Laptop. Remove viruses and install anti-virus software. Operating System recovery and installation. Computer and services sales.

Provide excellent customer support within HIPAA guidlines for multiple hospitals via telephone, email, and customer ticket communications.Create/Disable user Network and Email accounts using Active Directory.Create/Maintain procedural documentation to ensure all documentation is accurate.Assist in the creation and implementation of new policies and.

Responsible for account creations and access requests. Provided computer support via telephone, email, and customer ticket communications. Created/Deleted/Permission user accounts using Active Directory Documented help desk tickets/resolutions Developed and implemented Support Center policies and procedures. Documented all procedures used by the Support.