Chris Merryman M.Ed Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Manage relationships and implementations of strategic accounts, including schools with high expansion potential, large districts, and county and statewide partnerships.

Raleigh, Nc, Us

Pathful provides a solution for educators in need of enhanced work based learning opportunities for their students. I manage a $2M+ portfolio of close to 150 education partners ranging from state-level implementations to individual school sites with high growth potential, in a territory ranging from the Pacific Ocean to the Rocky Mountains.As Partner Success Manager I own the entire customer journey from implementation strategizing, to onboarding roll out, and all the way to renewal. I work with site, district, county, and state level leaders to ensure end-users at each school are equipped to get the most out of Pathful, and bring those success stories to decision makers for retention and expansion.I believe STRONGLY that successful retention relies on doing a great job connecting Pathful capabilities with actual classroom goals in a targeted and meaningful way, while using positive student outcomes to demonstrate value to decision makers. I am leading the charge to bring more goal-oriented implementation strategies to the team and open more feedback loops to better inform best practices moving forward.

London, England, Gb

Managed 30 department, school, and district accounts- Created new success story assets- Activated and retained over 50% of users under subscribed organizations- Hit 85% Net Revenue Retention on top of 100% expansion of new business pipeline- Managed customer support team to 90% customer satisfaction- Oversaw creation and deployment of training assets- Key accounts at companies with between 150 and 1,500 teacher employeesLed team of 3 sales executives to build both top-down and bottom-up B2B sales pipelines- Pioneered pilot program to initiate market penetration- Secured 50+ pilot agreements resulting in an initial sales pipeline in excess of $250,000- Closed sales in 20% of pilots and used negative results to inform ideal customer profile and product development, and optimize sales processes- Doubled sales in following year by applying lessons learned through pilot programLed strategies in response to school closures due to COVID-19 pandemic- Built process to onboard 100+ organizations into multiple license plans- Doubled number of weekly active users- Rebuilt company vision and metrics around customer success strategies- Daily sign ups increased 300%- Led customer focused design of key new featuresProject management- Organized internal communication related to product development- Streamlined prioritization of developer tasks from support, operations, marketing, and sales- Established product roadmap based on customer feedback and loyalty

Somerset, New Jersey, Us

- Supervised group of 10 faculty advisors and implemented advisory programs for 150 students- Developed highly engaging student-centered lessons focused on critical thinking skills, inquiry, and collaboration- Assisted in revision and implementation of Faculty Evaluation program to include peer observations and establish collaboration frameworks

Master'S Degree, Biological Science Education

Education record

Bachelor Of Arts (B.A.), Cell Biology And Neuroscience (Cbn)