Simplifying complex issues and breaking them into manageable elements is the secret to my success. From there I develop innovative strategies utilizing lean principles to reshape all areas of operations. I have developed a reputation for creating repeatable, lean processes and operating systems that catapult companies to growth and profitability. ►►chris.merz93@gmail.com◄◄TRAIN-> TEACH-> COACHI have an 85% success rate taking bad or marginal employees and coaching them into high performers. I believe that investing in your teams and equipping them with knowledge and imparting a sense of accountability leads to focused, cohesive teams. I instill a sense of pride and ownership of business objectives in my teams and seek their input on key initiatives. The goal is cultivating pride of ownership and a keen sense for internal and external customer needs among all team members.IF YOU MEASURE SOMETHING, YOU FIX IT.When I encounter a barrier to achieving the company’s goals, I immediately ask why something isn’t working and what metrics make the most sense to identify the root causes. Then, I develop top-line, cascading metrics to address those barriers to success. Utilizing lean principles, I assess the course of delivery, process and speed by which we’ll break down that barrier. I’ve applied lean principles broadly across operations throughout my career.Whether it’s people, machinery, processes or methodologies, I love solving problems. I believe that if you assemble the right group of people, you can solve virtually any problem with a disciplined, metrics-based approach.MULTI-INDUSTRY ACHIEVEMENTSMy career is marked by transformations of struggling and bloated operations as well as the implementation of business processes that prepare companies to grow and effectively manage that growth.► Transitioned to a new industry and introduced repeatable, lean business processes that led to double-digit revenue and volume growth during 2020.► Tapped by the Chief Commercial Officer of a 3PL company to review and develop a strategy to streamline their multi-layered North American operations organization. Won the buy-in of the C-suite to my strategy creating exceptional, across-the-board efficiencies.► Dismantled carry-over KPIs and implemented new ones to facilitate a cultural shift to better serve a more diversified and faster-paced customer base for a newly established, private equity-owned company.Let’s talk about applying lean principles to achieve success across every area of operations and how to develop high-performing, invested team members.