Short-term contract for a Managed Support Provider handling inbound customer tickets and requests covering a 3x12 weekend overnight schedule primarily covering the Microsoft technology stack (both on-prem and cloud).

Responsible for supporting day-to-day operations in a primarily Windows\SQL environment as a level 3\4 escalation point; Primary Engineer responsible for the deployment of the core product (called BOSS) to all environment stacks (both prod and non-prod) including Azure; Regular interfacing\working with the Development team and handling all breakfix work\deployments as well as serving as the primary support for Development\QA requests including database refresh cycle management and version cycle management for environment stacks; Primary Engineer for tertiary components to the core system – job engines, API engines, and other components; Lead the implementation of VMware NSX; Lead administrator and Engineer for Octopus; Backup\secondary Engineer for the F5 load balancers as well as backup\secondary Engineer for any audit requests; Backup\secondary Engineer for DR efforts\project; On-call rotation and also available for overnight\weekend work as well as 24\7\365 availability for emergencies. Position eliminated due to corporate restructure

Continuing to serve Cantata Health's Long Term Care (LTC) group as Cloud Architect and Senior Systems Engineer for the SaaS platform and as Pre-Sales Engineer. Lead and assisted with migration of Cantata Health's primary LTC application NetSolutions, and legacy Payroll application, from previous datacenter to ITelagen.Senior System Administrator for other general systems. Position eliminated due to budgetary constraints.

Technical Services Manager supervising a staff of 10, with an annual budget of ~$2.5M, covering both Technical Support and Cloud Services for the Long Term Care (LTC) group including some company-wide systems (our public-facing ticketing system for example). Dual-reporting - Director-level responsibility reporting directly to the CEO for all things Cloud related and Manager-level responsibility for Technical Support reporting to the Director of LTC Support. Continuing to serve as Cloud Architect and Senior Systems Engineer for the group SaaS platform, Security and Compliance Engineer, and Pre-Sales Engineer. Responsible for entire design and construction of the current private cloud platform (platform covered, at the time, 120+ clients and more than 300 care facilities before being migrated to ITelagen). On-call and available 24\7\365.Cantata Health was spun out from NTT DATA and my position was eliminated\transferred to a sister company ITelagen.

Technical Services Manager supervising a staff of 10, with an annual budget of ~$2.5M, covering both Technical Support and Cloud Services for the Long Term Care (LTC) group including some company-wide systems (our public-facing ticketing system for example). Continuing to serve as Cloud Architect and Senior Systems Engineer for the group SaaS platform, Security and Compliance Engineer, and Pre-Sales Engineer. Responsible for entire design and construction of the current private cloud platform (platform covered, at the time, 120+ clients and more than 300 care facilities before being migrated to ITelagen). On-call and available 24\7\365.

Cloud Architect and Senior Systems Engineer for the LTC SaaS platform, Security and Compliance Engineer, and Pre-Sales Engineer.Architected\designed, built, and maintained all hosted systems for SaaS\PaaS platform built on IaaS datacenter platform that I also designed; Use vCloud and vCloud Director daily to maintain platform ensuring functionality as designed; Also responsible for all security, compliance, and policies. The platform was designed around a specialty commercial healthcare software product delivered to clients utilizing cutting-edge technologies including load balancers, VMware vCloud, MSSQL Server, Windows Server, and other products (ie. Quest Software Spotlight and LiteSpeed, SFTP, AD, WSUS, firewalls, Symantec Endpoint, etc). Designed platform and built in 8 weeks – consolidated 60+ clients encompassing over 160 care facilities from 2 datacenters to new platform in 6 months. Security, HIPAA compliance, task\maintenance\monitoring automation, public DNS management, and all documentation (including use of Visio) also part of responsibilities. On-call and available 24\7\365.

Technical Implementation\Installation Specialist also providing 3rd level technical support. Was responsible for the installation and conversion to their flagship product, NetSolutions, for more than 80% of all clients.