Christopher Meyer Email & Phone Number

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

• Led overall company sales growth of 15% YOY from 2016 to 2018.
• Achieved milestones of launching two new airport locations each year, including the first international wide body aircraft handling in company history in 2017.
• Project management lead for all new contract startups, implementations, and transitions including oversight of hiring, training, procurement of ground service equipment and station supplies.
• Primary liaison with customers including National and Key account as well as airport authorities.
• Point of contact for all customer service and sales-related matters including customer RFPs and inquiries.
• Prepare customer proposals including financial budgets, pricing recommendations and staffing plans to achieve company financial targets.

Cleveland/Akron, Ohio Area

• Achieved over 98% client renewal rate and grew current book of business 200% through new customer acquisition and product upsell.
• Researched, identified and prospected for new sales opportunities with top retailers and manufacturers in the Food, Beverage and CPG industry.
• Presented software capabilities and features to prospective and newly acquired clients.
• Conducted new client on-boarding including training (onsite/web), user specific reporting and account setup, and departmental implementation programs.
• Maintained client relationships and account management through monthly calls and quarterly reviews while documenting in CRM systems (ie. Salesforce).
• Worked with clients to understand and enhance their retail presence, including category growth and competitive landscape.

• Managed daily freight transportation and logistics for several of the largest utility companies in Ohio, Pennsylvania, Michigan and Texas.
• Worked with vendors and customers to maximize cost savings opportunities by analyzing freight trends and identifying inefficiencies within the supply chain process.
• Responsible for a yearly freight spend of $7+ million.
• Generated yearly operational freight savings of over $1 million.
• Assisted with rate negotiations and contracts while maintaining carrier relationships.
• Managed customer projects including RFP, site inspection, carrier selection, daily management and post follow up.

• Received 2008 “Higher Plane” Award for exceptional customer service.
• Personally managed over 200 accounts including many Fortune 100/500 and privately owned companies.
• Handled and resolved all owner feedback complaints and problems while working in coordination with the Flight Operations departments and crew members.
• Assisted in developing a customer service team by outlining career paths, goals, discipline and system training.
• Oversaw daily quality control of all client billing and account management.

- Scheduled owner flights from incoming phone calls as well as web requests.- Ordered catering, transportation and any other services as needed for our owners.- Problem solved any issues regarding day of travel situations.

- Generated revenue through the sale of season and group tickets by calling upon new customers.- Provided high end customer service including both incoming and outgoing calls to our luxury seating clients.- Coordinated company outings from the initial onsite ticket sale to the day of event management and subsequent client follow-up.

Masters, Business Administration

Specialization in Project Management

Bachelor'S, Business/Sports Marketing

Activities and Societies: Baseball 1999-2003