• Demonstrated success in overseeing a portfolio of small to mid-sized businesses, consistently exceeding merchant activation and issuance goals.• Manage and nurture customer relationships through ownership of the onboarding process, with a strong focus on achieving measurable activation and issuance metrics.• Maintain comprehensive records of customer interactions and communications within Salesforce CRM

• Identify and initiate pipeline discussions with potential Better Mortgage customers before handing off qualified prospects to the Account Executive team.• Met and exceeded SQL-targeted metrics while nurturing all marketing-qualified leads.• Consistently ranked in the top 10% for SQL-targeted metrics, including application conversion, calls per day, and meaningful conversations.• Collaborate with team members and management to develop strategies, improve execution, and generate ideas that drive team success.

• Increased store sales by 10%+ year over year.• Achieved a 9.8% increase in conversion from the previous year and raised the Net Promoter Score (NPS) to 88%, surpassing the company goal of 85%.• Provided ongoing coaching and feedback, managed employee performance, and delivered performance documentation weekly.• Responsible for recruiting, hiring, onboarding, and succession planning for the store.• Developed monthly performance improvement plans for each sales associate to enhance their individual key performance indicators.• Coached and developed the team, resulting in multiple promotions for direct reports.• Reviewed monthly business insights to identify opportunities in key performance indicators such as comp %, conversion, and store NPS.• Exceeded all financial and operational objectives, including payroll control, loss prevention, and weekly/monthly audits.