As leader of a team of specialist advisors I am required to maintain a working knowledge of two stroke and four stroke engines, as well as technical knowledge of lawnmowers, chainsaws, hedge trimmers, grass trimmers and brush cutters. I also work with the maneuvering of large solar panels, transfer and position within the warehouse, loading and unloading vehicles using a counterbalance fork lift truck, and manual transfer of container loads of new products. I am often called upon to examine and repair garden machinery for return to customers or resale.I am responsible for reporting of KPIs and provide administrative support to marketing and design team. I also deal with escalated concerns, conflict management and resolution.

As part of a team of transport planners and support administration staff, I was required to maintain consistent service level agreements for warehousing, distribution and rail freight services. I also retained responsibility for numerous customers in specialist industry sectors. Main responsibilities include:• A range of administrative assignments, including management of chemical and foodstuff contracts.• Container control, managing intake and movement of shipping containers to maintain constant supply of raw ingredients to local factories.• Managing expenditure of sub-contractors, drivers and third party suppliers.• Providing administrative support to drivers and transport planners.• Liaison for external company, who provide overnight and economy delivery of palletised goods.• HGV/LGV traffic management and scheduling. Directing drivers to appropriate loading bays/warehouses.

Greencore is a fast-paced working environment, where I was required to adapt my skills to a number of different tasks as part of this role.Main responsibilities included:• Responsible for a variety of administrative tasks, such as timesheet administration, dealing with invoicing and purchase ledger queries, creating/modifying/receiving/issuing goods and work orders, and undertaking contractor control (managing permits to work and liability insurance).• Providing administrative cover to other offices on an ad hoc basis. This required me to be able to manage my time effectively in order to complete all work for my own office, in addition to any overflow cover I was required to provide.• Warehouse Administration. Including location management and stock file support.• Liaising with key suppliers and clients on a regular basis and setting up face-to-face meetings as needed.• Managing urgent parts ordering. Efficiency and speed were imperative with this part of the role, in order to ensure the smooth running of the factory.• Control of electrical, plumbing, machine parts, PPE, tools and peripherals.• Managing engineering/change parts/capital expenditure.• Reporting of RIDDOR, PUWER and COSHH

As part of a large team, this role required both individual and team work to ensure our team targets were met and, when possible, exceeded.Main responsibilities included:• Accounts and customer correspondence administration• Customer service – both one-to-one in additional to telephone customer service when dealing with both incoming and outgoing calls.• Telephone dealing and follow up – buying or selling shares over the telephone whilst maintaining strict security and procedural guidelines• Death and critical injury claims management – obtaining GPs, or coroner’s reports, death certificates and associated administration, dealing with one case at a time from start to finish.• Within this position I undertook several training modules including: anti-bribery and anti-corruption; money laundering and fraud; business/data protection; respect diversity; health and safety at work and treating customers fairly.• I was also jointly responsible for evacuation and health and safety in the office.

I worked at Halfords for seven years, starting as a sales assistant, but quickly being promoted to team leader. This was primarily a customer services role, dealing independently with a variety of customer enquiries, using my initiative and demonstrating excellent customer service skills. In addition, as team leader, I was responsible for motivating the team in order to achieve store targets and hit budget. I also worked in Store/Stock file support roles within the store.

Main responsibilities included: Till operation; customer service; stock replenishment; front of store security; cash handling; and till reconciliation. Whilst I was at Tesco I also completed training in health and safety at work and first aid.