•Greeted customers upon entering store, offered suggestions to customers based on their taste.•Took orders by phone and in-person then entered the order into the store POS system.•Made orders as they came in and then packaged them for delivery or carry out.•Ensured that ingredients were prepared for next shift, saw to store upkeep and ensured that store was kept clean and attractive.

•Ran tasks and checklists to ensure that there are no bugs or glitches in a particular area of a video game.•Used creative thinking to test different areas of a video game to see if the game performs as intended or if the end user will experience an error.•Communicated any issues which are found to the development team, along with steps on how to reproduce issue so that it can be corrected.

•Assisted customers finding the correct office supplies needed as well as placed orders when needed.•Resolved issues concerning late deliveries and damaged products.•Maintained customer relationships by using social media, such as Twitter.•Used outside sources and contacted vendors to locate items not stocked in inventory.

•Installed cable television and broadband internet into customer’s homes •Promptly responded to trouble calls regarding cable and internet which could include picture quality issues, speed issues, unable to browse internet, cable outage, etc•Offered upgrade services to customers: new channel packages, higher internet speed, or adding digital converter

•Assisted members troubleshoot problems in order to restore services regarding television and high speed internet services •Conducted line tests scheduled repair dispatch as needed•Upgraded services to include premium channels, faster internet connection, HD streams, and add extra television receivers

•Recipient of two Citi Star Player Awards for excellent customer service and numerous Galaxy of Thanks Awards from peers for assisting with difficulties•Appointed as account specialist to take over and resolve difficult calls•Contacted customers regarding outstanding balances while maintaining client relationships using empathy and interpersonal skills•Responded to inbound inquiries regarding status of account, updating customer information, and details of account history