I have worked as IT Change & Config Manager at the University of Birmingham since November 2017, following a 7 year period at CGI. I am self-motivated, comfortable in flexible environments, and have experience line managing small teams.I have a thorough understanding of what makes for a successful IT Change process, and enjoy the challenge of implementing these principles and best practices to meet business needs. I have experience across other service management areas, and a comprehensive understanding of how they need to fit together to deliver good service.Specialities –• IT Service Management – Primarily Change Management, but also Config, Incident, Problem and Release.• Continual Service Improvements• Strong metrics and reporting