Christopher Millis Email & Phone Number

Arlington, Virginia, United States

• Reconcile credit card batches and enter, deposit and reconcile check payments
• Receive, code and enter vendor invoices and staff reimbursements into Quickbooks and route for approval
• Process bi-weekly vendor payments through Melio
• Process bi-weekly staff payroll through Gusto and enter allocation into Quickbooks
• Process monthly client invoicing and follow-up on any outstanding items

Washington, District Of Columbia, United States

• Reconcile credit card batches and enter, deposit and reconcile check donations, notifying philanthropy team of any large-dollar or funder donations received
• Enter donations received by direct deposit into Salesforce and reconciling monthly to ensure that all transactions recorded in Quickbooks have been entered and recorded accurately in SalesForce
• Assist in tracking and spending down 60+ restricted grants each year
• Track and process payroll including 403b and H.S.A. contributions
• Person responsible for transition to online payables and time tracking platforms as well as the transition to a new primary bank
• Coordinate with Executive Director and board members for quarterly board meetings, arranging hotel and meeting rooms for in-person meetings

Washington, District Of Columbia, United States

Shop customers online orders, address customer issues, charge credit cards

Washington D.C. Metro Area

• Customer Service – 2007-2019
• Managed member relations staff to ensure customer satisfaction and fostered growth to allow for staff advancement
• Managed departmental goals to ensure alignment with organizational outcomes
• Provided member support via phone and email, deescalating customer issues as needed
• Troubleshoot member, vendor and staff issues and suggest solutions for ongoing problems
• Member relations team lead on SalesForce database transition

Washington D.C. Metro Area

• Performed various administrative and receptionist tasks for several nonprofit agencies including document filing, scheduling meetings, phone coverage and other tasks as needed

Wilmington, North Carolina Area

• Assisted customers in person and via phone
• Handled cash/check payments, reconciled cash tills and processed deposits
• Trained and supervised 50+ front-end staff and seasonal interns
• Assisted Customer Service Manager in managerial duties

Business Administration And Management, General

Business Administration And Management, General