Christopher Miner Email & Phone Number

Lincoln, Nebraska, US

Senior software developer for Ameritas working on electronic delivery platforms such as Firelight.

West Des Moines, Iowa, US

West Des Moines, Iowa, US

Sioux Falls, SD, US

• Designed or revised forms, policyholder correspondence, brochures, fliers, promotional pieces, etc. in a customer focused manner. Worked closely with Legal, Compliance, and Actuarial to ensure forms were compliant..
• Saved the company 48% of its printing costs. Managed form vendor relations.
• Created and maintained master spreadsheets of all forms and correspondence.
• Worked closely with Compliance to ensure forms were ready for state filing. Turnaround could have been as little as a day. For example, creating seventeen new VA applications for state filing in one day.
• Created procedure documents for creation and distribution of forms.

Sioux Falls, SD, US

• Built strong relationships with the highest producing agents our company worked with. Handled all aspects of the annuities process in order to be a one stop shop. Maintained a high level of knowledge about the products.
• Worked on time-sensitive cases with our agents and management.
• Designed signature templates for the case managers and CEOs.

Charlotte, North Carolina, US

I worked with NASCAR Productions on "Miracle at Daytona: The Tiny Lund Story'. I created the illustrations in this video. You can view it on Fox Sports NASCAR Race Hub.

Charlotte, North Carolina, US

I have worked with NASCAR Productions twice as a freelance illustrator. I did the time lapse illustrations for the Camping World Truck Series Daytona 500 Teaser Trailer.

Teaneck, New Jersey, US

• The same position as with ING, but expanded to assist with tax team projects. Reviewed the quality of work done by offshore teams. Worked on the Express Scripts Inc. client as a Claims Auditor. Managed the work flow.
• Worked on cost/benefit analysis spread sheets for the Six Sigma Black Belts to determine proper use of personnel.
• Obtained a Yellow Belt in Six Sigma.
• Timed and tracked processes from each annuity processing department. Compiled the data to determine the amount of processors needed to maintain service level agreements with ING.

New York, NY, US

• Processed annuity and mutual fund applications. Called agents to obtain needed information for correction or updates to documents received. Worked with other carriers to assure transfers were processed correctly..
• Ran reports and distributed work to team members in order to increase efficiency.
• Cross-trained with teams to assist in their departments.

New York, NY, US

• Managed ten team-members on location and working from home. Managed work flows to keep within service level agreements. Worked closely with other management to resolve issues. Communicated with Agents, Sales Vice.
• Developed and maintained the quality control review process for the new business department.
• Set up and ran weekly meetings with agents to improve communications and reduce errors.
• Implemented and presented processes to increase productivity department-wide.
• Worked with other departments on special cases in order to retain business.

New York, NY, US

• Managed 40 team-members both on location and remote. Managed work flows to keep within or service level agreements. Answered processing questions for all of the department processes. Tracked departmental data and ran.
• Created and arranged quality control parameters for data entry.
• Set up and presented at departmental monthly meetings.
• Implemented a Co-op plan with a Minot State University in order to provide internships for students.
• Ran job fair tables, stepped in for the training department as needed, and attended daily management staff meetings.
• Created and ran the “Den” new hire training program. Each class had approximately 20 new hires.

New York, NY, US

• Worked with agents, customers, and internal personnel to ensure new policies are completed in a timely manner with the best possible quality. Trained new associates to complete duties specific to policy case.
• Worked with the CEO’s of our top producing agency to increase business. As a result we obtained over 90% of their life insurance contracts.
• Became an orientation training partner for new hires.
• Promoted to Support Specialist.

• Proof-read, color matched, and printed off documents to provide the best possible product every time. Created books, fliers, brochures, posters, business cards, and various other documents. Handled customers.
• Ran the monthly billing for all departments and insured accuracy of the data.