Christopher Mink Email & Phone Number

New Hyde Park, New York, United States

Configuring and managing mobile device management (MDM) in VMware Workspace ONE.Developing and implementing mobile device security policies and procedures, including encryption, data loss prevention, and device wiping.Creating and managing user profiles, device groups, and application deployments within the MDM platform.Conducting mobile device audits to ensure compliance with organizational policies and industry regulations, such as HIPAA and GDPR.Providing technical support and troubleshooting for mobile device-related issues, including device provisioning, software updates, and connectivity issues.Collaborating with other IT professionals, including network engineers, system administrators, and security analysts, to ensure the smooth operation of the organization's mobile device infrastructure.

Melville, New York, United States

Providing excellent customer service by delivering clear and concise technical solutions to end-users with varying technical skill levels.Troubleshooting issues related to desktops, laptops, mobile devices, printers, scanners, and other peripherals.Performing software installations, upgrades, and patches while ensuring compatibility and compliance with the organization's policies and procedures.Creating and managing user accounts, passwords, and access privileges within Active Directory.Documenting and tracking support requests and resolutions in CA service desk and ServiceNow.Collaborating with other IT professionals, including network engineers, system administrators, and security analysts, to ensure the smooth operation of the organization's IT infrastructure.

New Hyde Park, New York, United States

Preparing and configuring new computer systems for deployment, including imaging, software installation, and hardware testing.Managing computer inventory, including tracking and auditing deployed computers, and ensuring that they meet organizational standards.Coordinating and communicating with end-users to schedule and perform computer system installations, upgrades, and migrations.Troubleshooting computer-related issues, including hardware failures, operating system issues, and software conflicts.Collaborating with other IT professionals, including network engineers, system administrators, and help desk technicians, to ensure the smooth operation of the organization's IT infrastructure.Documenting and tracking computer deployments and support requests in the help desk ticketing system.

Smithtown, New York, United States

Providing expert technical support and guidance to other help desk technicians for escalated support requests.Managing and resolving complex desktop and laptop issues, including hardware failures, operating system issues, and software conflicts.Configuring and deploying software applications, including custom applications and enterprise applications, while ensuring compatibility and compliance with the organization's policies and procedures.Developing and implementing desktop and laptop security policies and procedures, including encryption, data loss prevention, and anti-virus protection.Documenting and tracking support requests and resolutions in the help desk ticketing system, and providing reports on trends and service level metrics.Collaborating with other IT professionals, including network engineers, system administrators, and security analysts, to ensure the smooth operation of the organization's IT infrastructure.

Westbury, New York, United States

Diagnosing and resolving issues related to desktops, laptops, mobile devices, printers, home theater systems, and other consumer electronics.Performing hardware and software installations, upgrades, and repairs while ensuring compatibility and compliance with manufacturers' specifications.Developing and implementing security and privacy policies and procedures, including data backup and recovery, antivirus protection, and device encryption.Collaborating with other Geek Squad Agents, including those in the field and at the store, to ensure the timely resolution of customer issues.Documenting and tracking support requests and resolutions in the Geek Squad ticketing system, and providing reports on trends and customer satisfaction metrics.

High School

Comptia A+, Computer Technology/Computer Systems Technology

Computer repair / Network cabling