● Collaborate with Senior Engineering Project Managers and multiple engineering teams, security teams, and executives to coordinate software development projects● Used various documentation and project planning tools to track and report on project schedule, metrics, issues and risk● Used project tracking software tools to track, document and drive issues to resolution● Translate high level business goals and requirements to engineering requirements● Coordinate with various stakeholders to help unblock engineering team● Knowledge of Architecture overview for highly scalable distributed applications

Specialized in the troubleshooting of Apple iPhone, Apple Watch, and Apple iPad. Includingissues surrounding hardware, software, and networking issues. Responsible for communicatingcomplex technical issues to customers and using critical thinking skills to solve problems. Whileorganizing and maintaining productivity on a schedule to optimize workflow.• Well above team average for Customer Satisfaction Score• Contribute to helping team members solve complex issues and helping answer proceduralquestions related to policies and articles.• Able to quickly identify and solve issues efficiently while organizing and detailing case issue andinteractions

Trained and specialized in the Diffusion department responsible for the cleaning and processingof wafers. In charge of department quality, production, data collection, and monitoring a numberof machines and their processes. • Help to increase the accuracy of data reporting helping to identify any abnormalities inprocesses• Was able to implement solutions to help meet monthly goals and to exceed production demand• Helped to improve department productivity reaching some of the best production months andcontributed to highest earning quarters through wafer production and streamlining solutions.

Responsible for delivering high quality customer service to customers, analyze and createsolutions to a number of technical issues ranging from software, hardware, to networking. Usingcritical thinking skills to solve complex problems, and find and report bugs in the product, andexplains complex technical issues in understandable terms• Was able to maintain one of the highest Customer Service Satisfactions Scores on my team• Contributed to the company database of unknown issues reporting and creating articles findingsolutions and helping other advisor solve complex issues• Helped contribute to the data capture of bugs and in game exploits resulting in one of thesmoothes lunacies for a product for the company

Main function was to assist customers from beginning to end of purchase process. Responsiblefor driving customer engagement and sales number through self motivated research andcustomer interaction. In charge of negotiating all sales contracts and delivering of products.• Client Advisor of the month for top sales and top monthly gross for the company• Was responsible for $300k+ in gross sales in tenure with company through self-motivated work• Able to resolved a number of issues and adapt to the flexibility of the customer in order to get a