Christopher Moccia Email & Phone Number

West Chester, Pa

Radnor, Pennsylvania

• Work with emergency assistance partners to coordinate emergency transportation of members• Provide relevant information in accordance with insurance policies and internal procedures that are required by other departments relating to case management.• Handle cases and phone calls in an efficient manner. This entails accurately and completely obtaining the required information as defined in insurance policies for each client or member.• Arrange all logistical information for air ambulances• Manage admissions for member’s requiring medical assistance.• Acts as the first point of contact for new and existing cases for our clients and members

Radnor, Pennsylvania

Customer Service Specialist• Triage and respond to customer questions regarding enrollment and claims via phone and email• Worked overnight at a 24/7 call center without supervision • Coordinate emails to international providers with claims and EOB inquires• Assist in training new customer service representatives on various systems and service plans

Malvern, Pennsylvania

Sales Analyst/Flexible Sales Representative• Assisted with a vacant territory making calls to local doctors and distributing and properly recording samples• Assisting in the development of departmental SOPs• Serving as a liaison between Sales Operations and the field sales teams• Collaborating with Marketing and Sales Training to create reports for product launch• Creating and facilitating sales analytics training for the new hire sales representatives.• Working with the field input team to create initiatives that assist the sales force in accelerating prescriptions and efficiency in the field.• Participated on field rides with the sales force