Christopher Molefe Email & Phone Number

Gauteng, South Africa

Deploying programs and initiatives that enable customer-facing teams to execute the core aspects of their jobs more effectively, especially as it relates to selling and revenue performance.

City Of Johannesburg, Gauteng, South Africa

Duties:  Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialized areas Manage and advise on projects from beginning to end in alignment with identified organizational methods and governance guidelines Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements Increase operational efficiency and suggest solutions to enhance cost-effectiveness. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing input to business requirements. Resolving escalated queries within the required SLA period from the Contact Centre. Ensure information systems equipment effectively are utilized and coordinate preventive maintenance with operating requirements.

City Of Johannesburg, Gauteng, South Africa

 Providing efficient, courteous communication and resolutions to all Contact centre stakeholders Identifying errors and making provisions on current problems and liaising across relevant departments from the floor to the product house involved Maintaining a high-performance culture to pursue the company's KPIs (FCR, AHT, SLA, Production, Adherence, Branding, etc) to consolidate total Quality Management Aiding in mentoring and training new consultants  Weekly feedback reports with Ops Management to review business unit performance Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. Comply with governance in terms of legislative and audit requirements. Track, control and influence activities with the specific aim to increase and improve operational efficiencies. Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives. Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards. Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies. Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.

City Of Johannesburg, Gauteng, South Africa

• Assist clients on an inbound call line.• Account payments.• Cancelation of lost or stolen cards.• Assist with complex customer queries.• Second in charge of the current team.• Ensure service levels are met in two departments.• Take supervisor calls.• Manage team leader’s calendar.• Compile team statistics.• Encourage and motivate teammates.• Compile performance management contracts. Create new relationships with other departments of FNB.

City Of Johannesburg, Gauteng, South Africa

 Attend castings and fashion shows Liaise with potential clients Create and maintain new and existing relationships Attend meetings with multiple clients daily