Christopher Molina Email & Phone Number

United States

Rockledge, Florida, United States

Understands all aspects of business requirements and their relationship to application requirements.Works closely with other IS staff to specify requirements and translate them to well-designed software structures.Uses system tools to develop adhoc queries and reports in response to user requests.Communicates results.Creates, reviews, and updates documentation on an annual basis for responsible systems.Prepares test scenarios and testing schedules.Monitors and analyzes performance during testing.Develops technical documentation for system support.Performs process improvement tasks, conducting studies on complex operational problems, new system requirements.Assists in the development of departmental reporting and analysis where specific technical skills are required.Reviews test plans for Associate Business Systems Analyst when required.Creates and designs various database applications, queries, reports, and other data extraction techniques.

Rockledge, Florida, United States

• Understands all aspects of business requirements and their relationship to application requirements• Works closely with other IS staff to specify requirements and translate them to well-designed software structures• Uses system tools to develop adhoc queries and reports in response to user requests• Assist in creating, reviewing, and updating documentation on an annual basis for responsible systems prepares test scenarios and testing schedules• Monitors and analyzes performance during testing• Assist in developing technical documentation for system support• Performs process improvement tasks, conducting studies on complex operational problems, new system requirements• Assists in the development of departmental reporting and analysis where specific technical skills are required• Reviews test plans for Associate Business Systems Analyst when required• Assist in creating and designing various database applications, queries, reports, and other data extraction techniques• Understanding of assigned applications(s) functionality• Understands and can articulate department business processes to resolve workflow issues• Delivers solutions in such a way that the systems meet the needs of the departments• Ensures that adequate testing is performed and documented prior to implementation• Competently manages all assigned tasks• Keeps management informed of status of activities and issues• Utilizes resources wisely, handling routine and intermediate issues without management intervention• Completes other duties as assigned

Melbourne, Florida, United States

▪ High integrity and compatibility with Health First I-CARE Values ▪ Elicits trust from peers by demonstrating responsibility and dependability and with open honest communication.▪ Exhibits a positive attitude in all duties.▪ Has a nurturing attitude that is able to contribute to the attainment of high but realistic expectations.▪ Contributes to a collaborative culture and positive work environment ▪ Is a high caliber team player.▪ Actively participates in effective planning and decision making that positively affects departmental results and contributes towards the success of Health First.▪ Innovative by displaying original thinking and creativity, where necessary. ▪ Establishes trust and credibility at all levels of the organization; cultivates relationships with peers and associates; comfortable working in a matrix model.▪ Strong understanding of customer service operations.▪ Always demonstrates a “service-first” philosophy.▪ Maintains a high level of security in assigned areas of responsibility, abiding by established Health First policies and procedures.▪ Maintains the Technical Support Services MSDS, eyewash station logs, hurricane preparedness, and other safety related documentation.▪ Participates in the implementation, deployment and troubleshooting of computer systems, mobile devices, network equipment, patient entertainment systems, multimedia systems, pagers, medication carts, project implementation and applications related to core systems.▪ Creates, Monitors, Assigns, and Audits Incident & Request tickets internally and with 3rd party contract support vendors within multiple incident ticketing systems▪ Escalates calls to the 3rd level Support only after proper troubleshooting process have proven ineffective and the ticket is properly documented

Melbourne, Florida Area

• Configure, install, and maintain workstations and laptops in a medical networked environment in accordance to HIPAA• Work with members of the group to analyze workstation, operating system, and application performance. Assist in developing and applying changes to achieve optimum performance. Maintain workstation systems at performance level to meet customer expectations for reliability and stability.• Provide end user support. Resolve issues pertaining to workstation operation in a networked environment.• Knowledgeable in workstation hardware; desktop applications; security; networking technology standards; workstation operating systems, and networking topologies

United States

Health First Medical Group - Gateway

• Currently contracted out to Health First Medical Group• Configure, install, and maintain workstations and laptops in a medical networked environment in accordance to HIPAA• Work with members of the group to analyze workstation, operating system, and application performance. Assist in developing and applying changes to achieve optimum performance. Maintain workstation systems at performance level to meet customer expectations for reliability and stability.• Provide end user support. Resolve issues pertaining to workstation operation in a networked environment.• Knowledgeable in workstation hardware; desktop applications; security; networking technology standards; workstation operating systems, and networking topologies

Melbourne, Florida Area

• I serve as a productive team member by executing the organization's mission, goals, objectives and initiatives for the related department.• Build and train team members as necessitated by growth of the related department in order to maintain our standards of excellent service and profitability.• Performs client consultations and needs assessments both in the office and on site. Determines the most appropriate solution for the client.• Prepares, delivers and follows up on estimates and proposals. Accurately represents product and service capabilities to clients• Accurately documents all work performed in the organization's Work Order System (Corrigo); including all relevant notes, photos, documents and work times• Working knowledge of running CAT5/6 wires and terminating the lines to correct standard. Also experience in terminating lines into a patch panel.• Commercial wireless network installation, configuration, troubleshooting and support• Desktop and laptop operating system, software, hardware and peripherals installation, configuration, troubleshooting and support• Experience with disk cloning, data recovery, and migration tools• Some experience with installing biometric time clocks to be used by employees for tracking working hours• Off-site experience, my day to day is primarily off-site at client locations to perform IT support for clients• Some working knowledge of surveillance system hardware installation, configuration, troubleshooting and support

Palm Bay, Florida

• Setup, Maintain and deploy different soft phones (Vicki Dial, 3cx, Avaya etc...) and Polycom VOIP Hard phones. • Working knowledge of work order system (TrackIT), for receiving work order and to document the steps that were taken to complete the work that was done.• Working knowledge in assisting users with Level 2 desktop support while providing complete customer care for the employees. • Worked on installing and with using Citrix receivers and plug in’ for VPN's for different clients.• Minimal Server room development and design knowledge. Installed and worked on putting in the server, routers, switches, cores and various components that make up a small sever room work for 150 plus users. • Working knowledge of Lync 2010 by generating new users and setting them up on computers for users• Integral part of an IT team that installed, modify, create and integrated new desktop and laptops during normal work hours.• Use excel to create a working inventory sheet that will be imported into another program later. Allowed for barcode scanning to read serials and product keys. • Working knowledge of the software and programs of Windows XP, 7 and 8. • Moving user equipment from a previous location (Norcross, GA) to new location (Roswell, GA) a project I was involved with form October 2013 to December 2013 to open a new office.

Palm Bay, Fl

Melbourne, Florida Area

• On-call Field technician for technical support service.

Orlando, Florida Area

• Daily scanning, labeling and importing of documents into company database. • Assisting the Technology Services Group (TSG) with tech support.

Miami/Fort Lauderdale Area

• Assisting the Master Electrician with installing fixtures, running wires, finishing work, slab work, and making service calls. • Primary work was new construction high-rises.

Bachelor'S, Information Technology, Internet Security

Associate'S Degree, Business Administration And Management, General