- Provided assistance in identifying trade patterns and made trade suggestions- Connected the client with employees and scheduled meetings and personal appointments - Created daily summaries and consolidated reports and data to be sent via email - Trained newly-hired employees on client-specific requests

- Assisted agents in managing email responses and other in-office queries - Offered real-time assistance and problem solving to customers

- created processes tailor made for the employees experience from hiring to departure- developed programs intended to foster employee engagement and promotion of company values - designed framework to consolidate practices and structures across multiple departments

- Supervised the creation of training programs, materials and conferences of all production-involved departments- Mentored trainers on how to be effective public speakers and instructors and guided them in making training materials and programs - Facilitated quality tests for employees as well as gathered data to track the strengths and weaknesses of employees for constant training updates

- Supervised the efficiency and quality of work of employees under the account - Created systems ensuring equal and fair distribution of workload among employees - Designed engaging training materials and trained newly hired employees on account-specific tasks and procedures