Christopher Moore Email & Phone Number

United States

- Receiving customer phone calls and applying systems analysis techniques and proceduresto determine hardware, internal software, and external software issues without a script ortroubleshooting guide.- Using independent judgment to determine whether a Field Support Technician should bedispatched to a customer location and, if so, dispatching the technician and providing himor her with direction and instruction on how to handle the customer issue- Using independent judgment to determine whether customer issues require hardwarereplacements and, if so, coordinating replacement of such hardware- Periodic on-site installation and analysis of company systems at customer locations- Analyzing and testing hardware and/or software to determine if a patch or upgrade isneeded and making recommendations to IT Support Manager regarding the same- Analyzing test environment software and release candidate software versions forpotential bugs and issues- Analyzing potential customer hardware and software systems and networks to determinecompatibility with company hardware and software- Documenting processes required to build and maintain company software as it pertains to changing site environments- Providing feedback to IT Support Manager for ongoing maintenance of IT Supportdatabase for purpose of customer call tracking, knowledge database creation, andstatistical report generation- Maintaining a working knowledge of all company deployed applications, includingfunctions, performance, and usage

Greenville, South Carolina Area

I helped maintain the eBilling Application. That includes the following: • Troubleshoot/Maintain the eBilling Application• Import/Export Files from External Clients (XML and TXT)• Understanding of PHI, PII, and PCI sensitivity• Oracle Data Fixes and Scripting• Dealt with Oracle Audit tables, triggers, views, and stored procedures. • Identified/Debugged Java Code/Oracle Packages• General Knowledge of Regular Expressions• Frequently communicated with associates, both Internal and External• Worked with a few different FTP clients• Researched ACH and Credit Card Auto draft as well and On Demand Payments• Low level understanding of Weblogic configurations

Greenwood Sc

• Basic Computer Repair and Troubleshooting• Installing/Removing new Workstations• Backing up phone systems via tapes• Checking on Server Rooms during nightly rounds

Greenwood, Sc

• Basic Computer Repair and Troubleshooting• Malware Removal• Installing/Removing required programs for new students• Installing/Checking Internet Modems in Dorm rooms

Greenwood Sc

I was a Pinchaser/Mechanic/Cashier at the bowling alley.