Christopher Morais Email & Phone Number

Parañaque, NCR, PH

San Ġiljan, Malta

• Duties and Responsibilities:
• Assist the local users’ issues regarding their computers, printers, and othercomputer peripherals.
• Maintain and monitor the payment machines like Adyen machines that arebeing used at the front desk and other restaurants at the hotel.
• Create and organize the opera accounts of the users in the hotel.
• Responsible in troubleshooting the micros machines of the hotels.
• Monitor the Opera database and other Network that are being used in thehotel.

Philippines

• Duties and Responsibilities:
• Assist users regarding their virtual machines such as restarting, deleting, and configuring.
• Resolve p1, p2, and p3 tickets created by clients using the ConnectWise ticketing tool system.
• Provide input on the architecture design and perform proactive upgrades & patching.
• Ensure the safe execution of scheduled changes during the shift.
• Coordinate with engineers on issues occurring in Windows Server features, DHCP, DNS, File and Storage Services, and Active Directory Domain Services

Muntinlupa, National Capital Region, Philippines

• Technical Support II - Concentrix Philippines Inc. May 2016 – September 2020Duties and Responsibilities:
• Assist all end users with general computer operation and desktop application software across three locations of the company.
• Perform daily site maintenance and safety checks of network equipment inside IDF rooms and data centers.
• Attend to emergency calls depending on the severity, as required by a Situation Manager for technology-related problems and issues reported from both internal and external clients.
• Knowledge of how to deploy, and update software using the SCCM tool.
• Create collections of machines parallel to UAT and production for each site’s program.

Pasig, National Capital Region, Philippines

• Duties and Responsibilities:
• Handle queries and requests from end users, via email or over the phone.
• Escalate user’s support requests to higher-level IT support specialists and experts if issue is beyond our scope
• Maintain detailed records of software and hardware issues being reported by end users
• Perform system tests and updates as part of weekly maintenance

Quezon City, National Capital Region, Philippines

• Duties and Responsibilities:
• Resolve customer issues about phone bills and technical issues via phone
• Explain charges on phone bills in details until the customer understands
• Inform customers on the different promos that they are eligible for a time being