Christopher Morais Email & Phone Number

Parañaque, Ncr, Ph

San Ġiljan, Malta

Duties and Responsibilities:• Assist the local users’ issues regarding their computers, printers, and othercomputer peripherals.• Maintain and monitor the payment machines like Adyen machines that arebeing used at the front desk and other restaurants at the hotel.• Create and organize the opera accounts of the users in the hotel.• Responsible in troubleshooting the micros machines of the hotels.• Monitor the Opera database and other Network that are being used in thehotel.• Assist Guest that are having issues with internet and phones.• Monitor the TVs ap and Chromecast that are installed in every room in thehotel.

Philippines

Duties and Responsibilities:• Assist users regarding their virtual machines such as restarting, deleting, and configuring.• Resolve p1, p2, and p3 tickets created by clients using the ConnectWise ticketing tool system. • Provide input on the architecture design and perform proactive upgrades & patching.• Ensure the safe execution of scheduled changes during the shift.• Coordinate with engineers on issues occurring in Windows Server features, DHCP, DNS, File and Storage Services, and Active Directory Domain Services• Install and schedule of patches on and the servers, machines, basegi used for the clients. Patches are scheduled through Kaseya.• Monitor the client’s Infrastructure such as connections servers, rad servers, rds servers and etc.

Muntinlupa, National Capital Region, Philippines

Technical Support II - Concentrix Philippines Inc. May 2016 – September 2020Duties and Responsibilities:• Assist all end users with general computer operation and desktop application software across three locations of the company. • Perform daily site maintenance and safety checks of network equipment inside IDF rooms and data centers.• Attend to emergency calls depending on the severity, as required by a Situation Manager for technology-related problems and issues reported from both internal and external clients.• Knowledge of how to deploy, and update software using the SCCM tool. • Create collections of machines parallel to UAT and production for each site’s program. • Use of SCCM on the reboot of the machines and monitor the deployment of the critical tools of the machines

Pasig, National Capital Region, Philippines

Duties and Responsibilities:• Handle queries and requests from end users, via email or over the phone.• Escalate user’s support requests to higher-level IT support specialists and experts if issue is beyond our scope• Maintain detailed records of software and hardware issues being reported by end users• Perform system tests and updates as part of weekly maintenance

Quezon City, National Capital Region, Philippines

Duties and Responsibilities:• Resolve customer issues about phone bills and technical issues via phone• Explain charges on phone bills in details until the customer understands • Inform customers on the different promos that they are eligible for a time being