Christopher Morbelli Email & Phone Number

New York, Ny, Us

London, Gb

I am a Principal in EY's Financial Services Organization (FSO), responsible for co-leading our Life & Group Transformation practice, helping leading carriers navigate their transformational agendas focused on group benefits, life and annuities. I have spent over 23 years across carrier and consulting helping carriers create modern and digital experiences at scale, bringing a broad background in strategy, product, customer experience, operations and technology.

London, Gb

Managing Director at EY working with clients across the insurance industry on Strategy and Operating Model design, as well as developing and delivering Operations and Technology transformation initiatives enabling business growth, scale, and an improved customer experience.

New York, Ny, Us

Strategy & Transformation lead accountable for formulation of the global business strategy, program execution and creation of robust and industry leading capabilities for Global Policy Administration organization. Responsibilities include defining and driving the transformation initiatives across multiple countries, effective stakeholder and partner management and achieving business and metric targets. Additional responsibilities include leading the Mexico and Japan Policy Administration Operational teams, delivering on all customer commitments and metrics and driving Operational Excellence practices across the organization, as well as managing shared services including planning, metrics, quality, and communication.

New York, Ny, Us

Global Solution Delivery leader accountable for defining, leading and driving transformational change which creates a differentiated customer experience, simplifies and standardizes the way MetLife operates and creates scale on a global level. Responsibilities include: Fact Base development, operational assessments, target operating model design, creating transformational roadmaps, and coordinating multiple large scale and/or complex transformation initiatives and ensuring transformational initiatives achieve targeted results.

New York, Ny, Us

Accountable for leading the transformation of targeted capabilities within the Americas Global Operations. Responsibilities include: (i) design and implementation of changes across lines of business, resulting in a consistent and efficient operating model to achieve scale, as well as an improved end to end customer experience, (ii) relationship management with operational leaders to ensure collaborative enviornment and (iii) leading cross-sectional teams to actively design and deploy change opportunities while fostering a continuous improvement culture. Additional responsibilities include shared service design, correspondence simplification, vendor rationalization, customer experience improvement and implementation of effective metrics and measurements.

New York, Ny, Us

Accountable for the design, structure and execution of business strategies and operating model design for group acquisition processes focused on improved efficiency, reduced cycle times and improved customer satisfaction. Also responsible for developing / enhancing key Sales partnerships to obtain a continuous loop of sales feedback into strategy & design ensuring deployments met the market demand. Additional responsibilities included: dourcing strategy, change management and project management of key projects and programs.

New York, Ny, Us

Accountable for strategic design of key processes and capabilities to support replatforming efforts across group marketplace. Responsibilities included: current and target state business process definition, role definition, evaluation of key metrics and measurement, business case creation, creation of operational change network and formalization of implementation roadmap.

Master Of Business Administration (Mba), Finance And Financial Management Services

Bachelor'S Degree, Mathematics