It Support Analyst
Current- Technical Support:Resolving hardware and software issues, remotely and onsiteHelp desk tickets Diagnosed and troubleshooted network connectivity issue- User Training:Conducted training sessions for employees on the effective use of various software applicationsDeveloped user guides and documentation to assist end-users in troubleshooting common issues- System Administration:Administered user accounts, permissions, and access rights in accordance with company policies.Implemented security measures to safeguard against unauthorized access and data breaches.- Continuous Improvement:Contributed to the improvement of IT processes and workflows, suggesting and implementing efficiency enhancementsStayed abreast of industry trends and technologies to provide proactive and innovative solutions