Christopher Morrill Email & Phone Number

Pleasant Grove, Utah, United States

• Assisting in set-up and launch of 2 international markets• Creating 6 annual roadmaps including promos and marketing campaigns attributing to $4M in sales• Functioning as US operations contact for exports of 300k+ units• Collaborating w/ Planning to bring forecast accuracy up 90%• Conducting 400+ product development projects from ideation to launch• Managing 700+ SKUs and webpages• Serving as interim Marketing Manager for 6 months

Pleasant Grove, Utah, United States

• Strategized with 500+ distributors to optimize sales and commissions, resulting in increased rank advancements.• Managed key accounts responsible for $7M in monthly sales, fostering strong relationships and driving business growth.• Collaborated with market leaders to achieve a 5% increase in active order rates and implemented strategies leading to a $45 increase in average order spend.

Pleasant Grove, Utah, United States

• Led two bilingual teams of 20 agents each, setting short and long-term goals monthly to drive team performance and productivity.• Monitored team upsell total of $170k, ensuring sales targets were met and exceeded through effective coaching and support.• Hosted 300+ one-on-ones, providing personalized feedback and guidance to team members to enhance their customer service skills.• Recruited for and evaluated 25 Senior Agent applications, selecting top talent to strengthen the team and drive success.

Pleasant Grove, Utah, United States

• Educated and trained 10+ customer service agents daily on best practices and company policies to enhance customer satisfaction.• Resolved 3-5 escalated calls, chats, and emails weekly with a focus on problem solving and customer retention• Managed and worked with 3+ Excel documents daily to track and analyze customer interactions for process improvement.

Pleasant Grove, Utah, United States

• Assisted 30+ customer contacts daily via phone, chat, and email, ensuring high-quality service and satisfaction.• Analyzed distributor earnings weekly to strategize and achieve commission goals, leading to increased sales and revenue.• Managed contacts for various markets including Canada, United States, Amish, and Global Access, showcasing adaptability and global awareness.