Christopher Morris Email & Phone Number

Chandler'S Ford, England, United Kingdom

onsite account manger for staffline

Buckinghamshire, England, United Kingdom

providing onsite account manager support across covid vaccination centres in Buckinghamshire, Oxfordshire and Berkshire area. Dealing with rotas, staffing queries, maintaining services levels

Milton Keynes, England, United Kingdom

Managing an existing client base of customer to increase sales on existing customer, Increasing new business sales. Identifying new products and working with the development team to achieve new buisness.

Ridgmont

Managing a existing client base of key accounts to ensure that spend is continued through out the year. Maintaining the relationships with the key stakeholders and decision makers.Actively looking for new business opportunities within the sector and achieving new business lines.Dealing with budgets and sales forecasts for the year on existing customers

Milton Keynes, United Kingdom

TEAM energy is market leading energy management company who provide outsourced Bill Validation and provide savings to the customers via their utility bills.• Managing a team to ensure that the daily tasks are completed to SLA.• Being the point of escalation for customer complaints.• Arrange and attend face to face customer meetings when required, ensuring all agenda’s and minutes are provided • Compiling reports and presentations across all areas of service for both customers and management, using Excel, Word and PowerPoint extensively. • Ensuring all work is delivered in line with industry guidelines and compliance measures• Procurement of Utilities contracts for customer• Internal Auditor

Milton Keynes, United Kingdom

Manage a portfolio of customers, developing the relationship ensuring overall operational, industry and contractual performance levels are met and that customer queries are dealt with professionally and within set timescales First point of contact for customers, handling verbal and written customer queries, complaints and internally escalated complex queries and complaints within operational and contractual performance levels, professionally and within set timescales Aid in the resolution of any contractual non-conformities through escalation and assistance Support the other departments in dealing with customer queries Manage and understand the expectations of the customer and to ensure service lines are adhered to Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these

 Support industry change requirements by providing input into projects and testing when required Ensuring all work is delivered in line with industry guidelines and compliancy measures Leadership, motivation and development of a team within IMServ’s operational department Ensure issues are proactively resolved for the company and the customer to ensure outstanding work is within agreed targets Monitoring and reporting of performance, absence and holiday for team members Carry out regular performance reviews in line with the Invensys review process using the IPMS tool to record discussions Provide coaching, support and identify training requirements to support individual development and succession planning Development and implementation of action plans to address absence, performance and quality issues Ensure your team take full ownership of issues, and to ensure timely, effective and sustainable solutions Manage your own workload ensuring that all key tasks are completed on time and accurately

Handle incoming telephone calls, customer letters and emails regarding the services that we provide, within the agreed SLA’s Handle and resolve internally escalated customer complaints within a timely manner Handle all internally escalated complex queries, including non payment issues in line with agreed objectives Achieve internal targets for the amount of aged debt outstanding for our customers Help provide informative customer feedback and insight to drive process improvements across the business Champion the customer requirements throughout their contract by having comprehensive knowledge of IMServ systems and processes so that issues can be effectively resolved Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets Provide support to your colleagues on complex queries by sharing skills and knowledge Working closely with the other teams to ensure that IMServ customers receive a high quality service and that both internal and external service levels are met Meet individual and team objectives Produce and update procedural documentation to support new and amended services Document and assist in the resolution of customer complaints, escalating where necessary Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement Take full ownership of issues, and to ensure timely, effective resolution Prioritise and manage your workload to team and industry timescales Identify own development needs and create a development plan

Following the opening and closure proceedure of the store.Providing supervision of the shop floor.Providing reports on the sales performance of the the fellow staffGiving feedback to members of staff on their performance during a sale

Sports Studies And Educational Studies Joint Honours, Sports Studies, 2:2

Understanding and Evaluating all levels of Sports from grass roots up to elite Athletes, Being able to provide lessons plans.

Public Serivce National Diploma