Over 30 years of Telecommunication Industry experience.Senior Global Support Manager - +20 years managing Tier 1, 2 and 3 Customer support and installation crews for various disciplines in the telecommunication fields, across multiple disciplines and countries. Analyzing the business case of the company and providing the tools, scheduling and processes necessary make the support staff and company successful. In turn leading to customer growth.Project Management for over +15 years with extensive experience overseeing projects thought full cycle of development to final product. Areas of knowledge across of wide variety of disciplines in the Telecommunication fields.Extensive experience and knowledge with multiple carrier platforms and support facilities which include activation, billing and troubleshooting of networks, using tools provided or developed by these carriers. In turn providing the necessary information and analytical data to enable the customer to have real time assistance and updates.Extensive experience and knowledge of project managing, installing, testing, commissioning and analyzing F.O.T.S, Digital Radio, DC power plants, associated hardware, DWDM, Cellular/Mobile and various other systems.Excellent Communicator both verbal and written, with strong analytical problem solving abilities, capacity to work alone or with others, work well under pressure and able to meet tight deadlines.Quick thinking and self-motivated, will rise to a challenge, using well thought out processes to achieve my objectives. Create a working environment in which team members are empowered to succeed for the betterment of themselves, customers and the company.Strong and confident collaborator who thrives working with multiple levels of staff and clientele. Determined and positive personality dedicated to achieving complete satisfaction to the customer.Work experience in UK, Europe, Mexico, Brazil, USA and Canada.Operating Systems:
Listed skills include Telecommunications, Mobile Devices, Product Management, Team Leadership, and 25 others.
