A seasoned healthcare IT consultant known for my exceptional ability to think outside the box and comprehensive expertise in process design, solution architecture, database management, project management, and people leadership. With a strong background in healthcare technology, I have consistently driven impactful transformations by orchestrating seamless transitions, optimizing systems, and fostering collaborative teams. My passion lies in enabling myself and those around me leveraging technical expertise and a collaborative mindset to deliver innovative solutions that enhance operational efficiency, security, and overall performance.

I support the team members of the Enterprise Analytics Infrastructure team which manage the Epic Clarity, Epic Caboodle, Denodo virtual data platform, and other reporting and data systems.

*Monitor and optimize the performance of Epic Cache database instances in a networked environment*Apply Epic server-side updates to all Dev, Test, Support, and Production Cache environments.*Install, upgrade, maintain and support Cache operational databases.*Develop scripts to aid in administration of operational database. *Modify, troubleshoot, schedule, and maintain Clarity ETL process. *Upgrade, maintain and support Clarity Console and other ancillary applications.*Work with report writers and data warehouse architect to provide needed data.*Help report writers and other end users understand the Chronicles data model to ensure the correct data is used in reporting.

* Coordinate security efforts between Epic team members, IT infrastructure, access provisioning team, and business leaders* Assist in development of overall application security strategy and Epic environment structure to help ensure secure and efficient record migration and application build.* Develop strategy and perform implementation of role based security within Epic. * Develop workflows and document procedures for provisioning and maintenance of Epic user accounts. * Implement and maintain use of pass through authentication using Lightweight Directory Access Protocol (LDAP). * Oversees the migration of build between Epic environments

* Maintain all technical configuration, updates, and interfaces of multiple applications including Optum Claims Editing System, EasyGroup prospective payment systems manager, and Epic Tapestry module. * Listen to and understand business needs to translate needs into actionable application requirements. * Develop custom code, rules, and reporting for various systems such as Epic Tapestry, Optum CES, and Optum EasyGroup to meet business needs. * Develop application and process solutions for submission, response processing, and documentation of Hierarchical Condition Category (HCC) related claims information to CMS for the Encounter Data Submission (EDS) process. * Plan, perform and participate in operational, system, and user acceptance testing for changes to multiple integrated systems such as Optum CES, Optum EasyGroup, and Epic Tapestry.* Quickly gain and maintain an understanding of complex healthcare workflows to proactively facilitate progress and growth from a systems perspective.* Prioritize work to meet critical time constraints such as EDS submission deadlines, claim processing response timelines, and accounts payable timelines.

* Employ information system life cycle and other tools to analyze data * Work with clinicians, operational directors, clinical directors, and vice presidents to establish effective process designs and support models *Build relationships with stakeholders, identifies and understands information needs and builds reports, queries and data rules *Transform data and information into actionable knowledge *Serve as a data steward proactively monitoring data to identify opportunities for improvement *Responsible for the development, implementation, operation and enhancement of clinical and operational business intelligence program and processes *Translate data trends into strategic recommendations for program development and action plans *Develop detailed understanding of relevant business and clinical processes, goals and strategy in order to provide analysis and interpretation

My Primary responsibility is to implement, support, and maintain the I.T. system environments withing the Heart Institute. This responsibility includes researching, evaluating, and recommending new systems, as well as, planning and performing installations and upgrades. Another responsibility is to provide primary technical support and a technical resource to the service line by working closely with the vendor of each system and/or the I.T. department to resolve technical issues and explore opportunities to enhance the current environment.

Responsible for identifying, troubleshooting, and resolving hardware, software, and networking problems in a call center environment.Responsible for IT access provisioning including but not limited to user account creation, exchange email account creation, and active directory group based permissions.I serve as the outlook and exchange subject matter expert for the IT help desk. This role focuses on identifying, troubleshooting, and resolving advanced outlook or exchange based problems that have been escalated by other help desk staff. As well as, helping to update help desk staff on fixes to commonly seen issues with outlook or exchange.

Advisor: Professor C. Michael Elliott• Synthesized and characterized multiple cobalt (II) bipyridine complexes.• Investigated the effects of various cations on the redox activity of cobalt bipyridine and terpyridinecomplexes using electrochemical techniques.• Studied the performance of various amide substituted cobalt bipyridine complexes as mediators in dyesensitized solar cells (DSSCs) in order to gain a better understanding of the kinetic and thermodynamicmechanisms which govern DSSC performance.

Oversaw lab activities for approximately 72 students per semester over 10 semesters.• Created and graded quizzes, and prepared discussion sessions, integrating lab and classroom learning.

Assisted professors with managing lab activities for general chemistry courses and analytical chemistrycourses.• Oversaw 40 students per semester for 2 semesters to ensure safe lab practices, as well as, help studentsrelate concepts to lab activities.• Received teacher of the year award in 2006 for my work with general chemistry lab course.