The IT Technician Traineeship specialises in strengthening my IT Support skills through a series of intense courses and practical applicationCourses studying include:CompTIA A+, Network+, Security+, MCSA Microsoft Windows 7 & 10, Cisco CCENT• Installing, Configuring & migrating windows 7 and 10 Operating Systems• Configuring Security systems & windows firewall• Troubleshooting common system problems• Configuring and managing printers, configuring mobile devices• Configure, manage, and maintain essential network devices• Design and implementing a functional network• Active Directory – unlocking user accounts, resetting passwords, searching users• Implement network security, standards, and protocols

I provided in-house AV services for museum and hotel venues under the instruction of project managers and senior technicians. Developing trusting relationships was my focus by providing great customer service.I was also placed within a production team tasked with the installation and operation of White Light’s SmartStage xR Virtual Studio within London's Science Museum. This provided a virtual solution to White Light's conferencing and broadcasting clients.•Installed the networking and cabling of White Light’s SmartStage xR Studio•Setup and operated AV equipment including digital mixing desks, video mixers, microphones, cameras, projectors, etc. for meetings and events•Operated the Crestron system•Provided AV/VC troubleshooting for client Windows and Mac systems•Operated mo-sys cameras for virtual conferencing and broadcasting•Provided customer service to clients throughout production•Communicated clearly with suppliers and subcontractors•Maintained asset management and maintenance

•Supported sound, lighting, AV, and stage technicians in the production of corporate events•Provided face-to-face customer service to clients and staff•Went above and beyond to create solutions for arising problems; maintaining productivity goals and easing stress of clients•Prioritised and delegated tasks to crew while actively seeing them to completion•Utilised health and safety measures

Sync My Music was a syndicate of composers for TV and Commercial sync licensing. My music secured placements on BBC2 and CNN

• Remotely operated cameras, swipe card access, doors, and alarm systems• Maintained physical security of the hospital• Point of contact for emergency services, hospital directors, and staff• Delegated officers to respond to incidents, while ensuring overall security was still maintained; crucial for many hostile situations