Analyze complex end user (internal sales staff and external broker / customer / employer) information needs to determine optimal means of meeting those needs.Provide product and business direction and vision to the Digital Product Owner.Work with product owners to provide direction and approval of product backlog.Review and approve the Minimum Viable Product.Identify and coordinate resources, including those outside the department.Work with Systems Analysts and Development staff to ensure requirements will be incorporated into system design and testing.Participate in and / or coordinate resources for production checkout during system releases and outages.Provide regular communication to internal customers related to sales tools.Serve as a subject matter expert for the team.

Responsible for overseeing the development, implementation, evaluation and ongoing enhancements to business systems. Work on projects with significant financial, retention, and compliance impact. - Participates in and manages validation and accomplishment of business systems requirements. - Identifies short and long-range strategies to ensure maximum system performance and prompt delivery of services. - Manages the testing process for all systems enhancements. - Ensures issues with implementation of system enhancements are effectively communicated and resolved. - Develops and manages a budget for staffing, consulting and business system costs. - Hires, trains, counsels and evaluates performance of direct reports.

-GeneralAddress complex Salesforce Administrator tasks.Identify, define and execute on means to improve effectiveness and efficiency of end users.Provide back-up technical support as needed.Build internal/external customer relationships through fast and accurate response, organization awareness, high performance and dedication.-SupportTroubleshot, resolve and execute on means to reduce escalated issues.Identify, plan and execute on means to:Ensure data fields are populated correctly;Improve operational efficiency and system utilization (i.e. automation, training, etc.);Ensure user adoption;Maintain data accuracy; andMinimize system errors.-ConfigurationBuild custom reports and dashboards for different sales channels, managers and leaders.Maintain the system be completing tasks associated with such items as:Policing entered company data;Ensuring correct entry of information;Managing access rights, security settings, and user privileges;Ensuring overall system configuration, change control and enhancements;Identifying usage problems and crafting technical/communication plans to remedy; andPerforming administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity and storage.Implement, test, and analyze Salesforce.com applications/modifications.-Project / Product managementStay current with Salesforce releases, corresponding documentation and provide new functionality recommendations.Develop and execute on business requirements by working cross functionally with internal stakeholders (Customer Service, Operations, Sales, Reimbursement, Accounting, and Marketing) to ensure that Salesforce.com to support their businesses.Develop and manage project implementations with internal customers.-OtherAssist with the on onboarding of new hires.Build internal/external customer relationships through fast and accurate response, organization awareness, high performance and dedication