Senior Support Engineer to provide Technical services to clients and provide support for Microsoft, Vmware, CyberArk and backup solutionsResponsibilities:• Provided Second and Third line support to all clients• Installation and configuration of virtualization platforms (Hyper-V & vSphere 5/6/7/8)• Support for VMware and Microsoft products to various customers• Implementation, configuration and upgrade of Vmware products such as Vcenter, vSphere replication and SRM • Backup products supported - Veritas Backup Exec and Veeam• Windows Server hardening as per best practice or CIS hardening guidelines• Implementation, configuration and upgrade of Active Directory/DNS/DHCP• Migration of file services using DFS• Migration\Upgrade of Windows platforms 2008/2012/2016/2019 to latest versions• Review Monthly Microsoft patches and deploy on monthly basis to various clients• Installation and configuration of HP VSA storage appliance [LeftHand]• Compile Monthly Cluster Utilization reports on customer infrastructure and present monthly to customer base• Project scoping and implementation• Documentation, diagrams and assets kept updated regularly• Completed monthly reports on SLA customers • Assisted with basic support and management on CyberArk customers • Manage clients utilizing centralized platform through SolarWinds Ncentral

Senior Technical Support Analyst to secure and support Server Infrastructure including Windows and VMWare products. Also responsible to deployment Server Infrastructure in African countries for projects.Responsibilities:• Provide support for server hardware at main office and hosting facility in Cape Town• Ensured that faulty server hardware was reported on and replaced • Build, Configure, Support and Troubleshoot of VMware infrastructure• Building and maintaining of server infrastructure (Dell, HP and IBM)• Manage and monitor daily backups (Symantec Backup Exec and Veeam)• Manage Active Directory (Given level of permission)• Completed server audits to ensure that the current layout is optimized, secure and documentation is updated regularly• Send out Monthly reports pertaining to backups and server infrastructure• Ensure that warranty on servers and other hardware are reported on and noted• Deliver service and support both internally to users and external clients• Update and close incidents when reported on ASG System• Provide efficient service after hours or during standby times• Document and submit change control for major system changes and reported back to weekly CAB meetings• Deployment and configuration of server hardware for Primary and DR sites• Basic configuration for firewalls and switches• Compile diagrams and rack layouts • Setup and configuration of RAID, LUNS and hotspare’s on HP & DELL DAS and SAN

Senior Administrator and support for server infrastructure for Windows, Macintosh and Linux and support to external clients to ensure connectivity and support for applications created by Hirt and Carter