Christopher Murano Email & Phone Number

As a Customer Service Manager my number one job was to take care of customers and make sure they had a good shopping expierence. I also took care of the cashiers by making sure they had break/lunches at their scheduled times. I made sure that the customer service desk was able to resolve any issues that customers had. As a Customer Service Manager I covered customer concern in every part of the store so I had to have knowledge of all areas of the store so I could answer there concern. Though out my 6 years at Wal-Mart I was not only a Customer Service Manager, I was also a department manager, a cashier, I worked at the customer service desk, I would help unload the truck, I also helped in all areas of the sales floor.

As a Customer Service Manager My number one job was to make sure customers had a postive shopping expierence and answer any questions or concerns that they may have had. I also make sure that the cashiers had propper trainning and answered and questions or concerns that they may have had as well. I also made sure that cashiers had their break/lunch at their scheduled times. I made sure that the customer service desk was able to answer customer issues, and made sure that the people working at the service desk knew what was expected of them and they had the propper trainning as well. As a Customer Service Manager I was often called to every part of the store to help a customer, so I had to have knowledge of all areas of the store so I could answer their concern. In my 6 years at Wal-Mart I was not only a Customer Service Manager, I was also, a department manager, a cashier, I helped unload truck, and also worked in all areas of the sales floor.

At Interstate Connections I sold cell phones to over the road truck drivers. Cell phones are very important to truck drivers so I had to make sure to listen to their needs and make sure got what would get what they needed. As the sales manager I had to make sure the other people that worked there stayed motivated and provided excellent customer service. I had to make sure the sales expectations were met and made sure fellow co workers had the propper trainning and answered any concerns they had . We also would do follow up calls to customers to make sure they were happy with the service that they were provided.

Education record

Education record