Christopher Murphy, Prosci® Email & Phone Number

Jacksonville, Florida Area

• Design, develop and maintain e-learning coursework.• Partner with business units and develop relationships to recommend appropriate training courses and change management strategies, curricula and delivery.• Create e-learning graphics, animations, videos, communication and marketing products using a variety of tools.• Translate and review Spanish language documents for accuracy.

Jacksonville, Florida Area

• Produce instructor led training materials for new hire Mortgage Banking employees.• Selected as lead designer to create mandated training, resulting in 100% compliance with lending regulations.• Eliminated need for $1M training region by creating web-based simulations as a cost effective alternative.• Chosen from peer group to serve as Chairman for Interview Skills and Talent Development Work Stream to provide employee career services.

Jacksonville, Florida Area

• Identified as 1 of 3 Job Coaches to conduct virtual learning sessions to an organization of over 2,000 employees.• Researched and solved over 300 client escalated issues in support of customer facing agents.• Chosen from a team of 12 Job Coaches to lead edits and revisions for high priority system training guide.• Acknowledged for identifying and reporting key regulatory audit risk to assure compliance with Dodd Frank rules.

• Developed and managed training associates for startup office site.• Managed multiple projects including the Client Conversion process and system rollouts.• Coordinated with broker dealers to ensure each received appropriate levels of training.• Partnered with Account Managers and Operations Managers to develop new training opportunities.

Jacksonville, Florida Area

• Managed services team dedicated to providing service to small and mid-size business accounts.• Developed strategies for business account holders to use Post-Sales Support Specialist.• Realized a cost savings of $32K for the department with Six Sigma Green Belt project.• Built relationships with Financial Advisors, Commercial Specialist, and Internal Sales Group.• Produced 64% increase over previous year in 1st quarter client enrollment in specialized Business Services… Show more • Managed services team dedicated to providing service to small and mid-size business accounts.• Developed strategies for business account holders to use Post-Sales Support Specialist.• Realized a cost savings of $32K for the department with Six Sigma Green Belt project.• Built relationships with Financial Advisors, Commercial Specialist, and Internal Sales Group.• Produced 64% increase over previous year in 1st quarter client enrollment in specialized Business Services. • Executed Change Management strategy for Business Center website conversion.• Oversaw service recovery related to client experience. Show less

Jacksonville, Florida Area

• Coordinated technical and foundational service development training process.• Lead for quality monitoring, relationship management and training for outsourcing partner.• Successfully maintained ongoing quality control and output for department resource website.

Jacksonville, Florida Area

• Helped exceed new money depository goals and gain market share with new banking product. • Reviewed and approved new account documentation for legal compliance.• Communicated daily and weekly sales productivity figures to team and upper management.• Conducted reporting and analysis of Financial Services agents for Director and Vice President.