• Achieved 14,000 in order call deflections by identifying 38 bugs after testing 5 existing order enhancements.• Optimized conversion rate by 50%.• Reduced the number of eCommerce customers who experienced payment errors from 2,262 to 0 customers. Leveraged the Contentsquare tool and QA testing to identify API 400 client-side error and sorry page HCDE137 iframe error which blocked customers from making payments after they clicked the Payment CTA.• AB Testing: Reduced payment button click recurrence frustration by 13%.Web and Mobile App Testing• Managed end to end, functional, regression and negative testing on web and mobile app iOS & Android devices to validate requirements / user stories, defect bug fixes and discover bad code. Developed, executed test plans and test scripts. Collaborated with IT dev. Documented, escalated and communicated issues to stakeholders to deliver results.• TestFlight: Verified updated code in beta versions of iOS app on mobile devices.• Chrome - Vue.js Dev: Verified API 400 errors & sorry HCDE137 event errors.• Splunk: Developed index queries to verify API 400 errors in logs.• Postman: Developed GET request queries to verify UI products matched the database.Digital AnalyticsContentsquare Platform• Journey Analysis: Identified customer frustration and multiple page visits to make a payment.• Session Replays: Identified API 400 errors blocking 2,262 customers from making payments.• Dashboard & Funnels: Developed payment error dashboards to display insights, conversion rates and funnel drop offs before conversion.• Heat Mapping: Identified the click rate for Make Payment CTA.• Alerts: Created payment error alerts.• Google Analytics & Looker: Developed reports of # of pages visited before and after error.• Salesforce: Verified customer info for dev team, when account number not display in session replay.• PowerBI – Verint (VOC): Developed dashboards to verify customer Sorry Page error impacts.

• Improved online customer experience and reduced negative impacts to the BluPrint e-commerce customers.Web and Mobile Application Testing:• Conducted end to end testing such as functional, negative and regression on web and mobile applications to satisfy user stories and validate bug fixes / upgrades functioned as designed. Discover weak points with invalid and unexpected input. Developed test cases and test plans.• iOS and Android testing - Utilized Bitrise to install the latest iOS an Android builds and BugSnag to monitor bug errors and verify application stability.• Reported, troubleshoot, followed-up, re-tested issues / bugs in to drive issue resolution.• Orchestrated test plan and test case development and reviews for stakeholders to verify new features, bug fixes, critical testing and requirements were addressed and satisfied prior to launch.• Performed responsive design cross browser testing in Safari, Chrome Dev and Firefox to verify web content and functionality displayed as designed on web and mobile devices.• Performed MacOS Host File Testing by using Terminal and IP addresses to verify fixed and updated content displayed correctly in the web application prior to code release into production.• Learned Sauce Labs, Test Flight and Charles Proxy Debugging with self-training to support team.• Actively participated in Agile / Scrum Sprint Standups, Kickoff, UX/UI Review, Decomposition, Estimation, Planning and Retrospectives to present status, recommendations and concerns.• Collaborated with Product Manager, QA Team and Developers to understand requirements. Participated in test estimation, shared findings and escalated issues throughout SDLC.

Improved online customer experience and reduced negative impacts to the Amazon e-commerce customers.Mobile Application Testing and POS:• Conducted end to end testing such as functional, regression, negative, performance and end to end testing to verify Amazon web services functioned as designed on Zebra TC-70 Handheld Android Mobile and POS (Point of Sale) System Devices.• Reported, troubleshoot, followed-up, re-tested issues / bugs in JIRA to drive issue resolution.• Developed and executed test cases in TestRail to satisfy functional and business requirements.• Orchestrated test plan and test case development and reviews for stakeholders to verify new features, bug fixes, critical testing and requirements were addressed and satisfied prior to launch.• Actively participated in Agile / Scrum Sprint Standups, Kickoff, UX/UI Review, Decomposition, Estimation, Planning and Retrospectives.to present status, recommendations and concerns.• Collaborated with Product Manager, QA Team and Developers to understand requirements. Participated in test estimation, shared findings and escalated issues throughout SDLC.• Improved Customer Service Support by training users on best practices and functionality.• Performed MacOS and PC: Windows 7 – 10 software refreshes for 70+ workstations.

• Improved compliance corrective actions and issue resolution for 2,200,000+ Bank of the West customers.SharePoint Administration:• Improved SharePoint managing site collection, InfoPath forms, task lists, library taxonomy, metadata, reports and SharePoint Designer workflows.• Collaborated with business users and management to gather data from multiple sources to Develop test plans, business process development and Visio process mappings. Adapted quickly to requirement changes in Agile.• Created and executed test cases in JIRA to verify MS SharePoint web application workflow, Adobe Photoshop and HTML coding functionalities.• Performed security testing to verify SharePoint authentication and authorization• Collaborated with business users and IT to gather business requirement, test case reviews and implementation.• Improved Customer Service Support by training users on best practices and functionality.Defect Management:• Used JIRA to document steps to reproduce defects, track, report and re-test bug fixes.• Troubleshoot defects, perform root cause analysis and collaborated with product managers and IT to resolve.

• Improved customer experience and reduced negative impacts to 3,000+ customers of the iTrac Financial ERP.ERP Web Testing:• Conducted end to end testing such as functional, negative and regression on Financial ERP web applications to satisfy user stories and validate bug fixes / upgrades functioned as designed by correctly calculated time and expense data for multiple user roles on Windows operating system. Discover weak points with invalid and unexpected input. Orchestrated test case and test plans in JIRA.• Performed basic SQL – with i.e. (joins, unions, having) in Microsoft SQL server for backend testing.• Reported, troubleshoot, followed-up, re-tested issues / bugs in JIRA to drive issue resolution.• Developed and executed test cases in HP ALM to satisfy functional and business requirements.• Orchestrated test plan and test case development and reviews for stakeholders to verify new features, bug fixes, critical testing and requirements were addressed and satisfied prior to launch.• Actively participated in Agile / Scrum Sprint Standups, Kickoff, UX/UI Review, Decomposition, Estimation, Planning and Retrospectives.to present status, recommendations and concerns.• Conducted load testing to improve website performance, health and resilience.• Improved user experience by creating Adobe Analytics content consumption dashboard.• Collaborated with Product Manager, QA Team and Developers to understand requirements. Participated in test estimation, shared findings and escalated issues throughout SDLC.• Maintained and updated test environment readiness.• Improved Customer Service Support by training users on best practices and functionality.

• Improved online customer experience and reduced negative impacts to customers of the paymentNet platform. (Payment Processing)• Conducted end to end testing such as functional, regression and negative testing on the paymentNet platform to satisfy user stories and validate in the production, test and back-end environments correctly displayed card payment processing accounts, transactions, payments and XML report output data for multiple user roles after upgrades, bug fixes, invalid and unexpected input. Orchestrated test case and test plan creation with execution in HP ALM.• Performed basic SQL – with i.e. (joins, unions, having) in Microsoft SQL server for backend testing.• Reported, troubleshoot, followed-up, re-tested issues / bugs in JIRA to drive issue resolution.• Developed and executed test cases in HP ALM to satisfy functional and business requirements.• Orchestrated test plan and test case development and reviews for stakeholders to verify new features, bug fixes, critical testing and requirements were addressed and satisfied prior to launch.• Actively participated in Agile / Scrum Sprint Standups, Kickoff, UX/UI Review, Decomposition, Estimation, Planning and Retrospectives.to present status, recommendations and concerns.• Performed responsive cross browser testing to verify the web content and functionality in Firefox.• Collaborated with Product Manager, QA Team and Developers to understand requirements. Participated in test estimation, shared findings and escalated issues throughout SDLC.CRM Testing:• Performed functional, negative and regression testing to verify CRM application data migration to enable 2,000,000 + customers to conduct business in 400 branches and 850 ATM’s in Texas.