Christopher Murrie Email & Phone Number

Fremont, Ca, Us

Epic Modules Trained: 2017 Ambulatory, Orders, ClinDoc, Cadence, ASAP, Grand Central Station) • Conducted classroom training for the following users: Inpatient, Ambulatory, Urgent Care and ED Providers; Surgeons, Pediatricians Med Students Nurse Practitioner, Nurses, Medical Assistants, Front Desk Staff, Scribes, Transporters, and EVS staff.• Composition of training materials, such as PowerPoints, tip sheets (name the rest Created and administered learning assessments to gauge students’ grasp of the training material and workflow• Drafted tip sheets for multiple workflows and end-users• Added values to SharePoint Assisted with implementation of SABA LMS (Learning Management System) • Troubleshot escalated problems Conducted monthly Provider Q&As• Supplied ample at-the-elbow (ATE) support for providers, nurses and ancillary staff.

• Facilitated classroom training for the following users: Nurses and Nursing Assistants • Created and published tip sheets Provided ATE for Providers, Nurses and Nursing Assistant• Administered Learning assessments to gauge student’s grasp of the workflow and training material • Input and edit information into the LMS

Fremont, Ca, Us

(Epic Modules Trained: 2017 Ambulatory, Orders, ClinDoc, ASAP)• Conducted classroom training for the following users: ED, Inpatient, Ambulatory Providers; Surgeons • Generated training curriculum, assessments and tip sheets• Managed Escalated end-users• Input and edit classroom assessment information into LMS

Walnut Creek, Ca, Us

Epic Modules Trained: 2015-2017 Ambulatory, Orders, Inpatient and Community Connect• Conducted classroom training for the following users: Ambulatory Providers, Med Students, Pediatricians, Scribes, Medical Assistant, Nurse Practioner and Front Desk Staff• Provided monthly rounding support for multiple clinics• Vetted and tested lesson plans for workflow accuracy• Produced training curriculum, Assessments and Tip Sheets• Conducted Dragon 360 classroom training and provided one-on-one customization labs with the providers. • Provided solutions and trainings in response to end-user ticket submissions for Input and edit information into the LMS ( Learning Management System) • Provided one-on-one follow up training to providers and nurses

Fremont, Ca, Us

Epic Modules Trained: 2014 and 2015 Orders and Clin-Doc• Conducted classroom training for the following users: Providers and Nurses• Provided ATE for Providers, Nurses and Nursing Assistant• Administered Learning assessments to gauge student’s grasp of the workflow and training material • Input classroom and assessment information into the LMS

•Trained Physicians and Surgeons on the Epic software in a classroom setting•Review and test lesson plans and software for development and accuracy• Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows • Conduct learning assessments to gauge how much has been learned in classroom• Assisted with correcting and creating curriculum for training to be used•Responsible for training Super Users to provide a team of qualified staff to support a go-live •Made recommendations on training material as to what can be improved overall for end-users

• Steered classroom training for the following users: Providers• Supported correction and creation of curricula for training to be used during classroom training and Go Live Support Administered learning assessments to gauge student’s grasp of the workflow and training material

Epic Modules Trained: 2012 Op-time, and Inpatient• Conducted classroom training for the following users: Surgeons and Nurses• Provided ATE for Surgeons and Nurses• Administered learning assessments to gauge student’s grasp of the workflow and training material

Salt Lake City, Utah, Us

Epic Modules Trained: 2012 Orders) • Conducted classroom training for the following users: Providers and Super Users• Provided ATE ( At the Elbow Support) for Providers• Created training curriculum, Assessments and Tip Sheets• Administered Learning assessments to gauge student’s grasp of the workflow and training material

Us

Epic Modules Trained: 2012 Clin-Doc• Conducted classroom training for the following users: Providers and Super Users• Provided ATE ( At the Elbow Support) for Providers• Created training curriculum, Assessments and Tip Sheets• Administered Learning assessments to gauge student’s grasp of the workflow and training material • Input and edit information into the LMS ( Learning Management System)

Fremont, Ca, Us

Epic Modules Trained: 2010 Clin-Doc• Conducted classroom training for the following users: Nurses and Super Users• Monitored and supported end-users at their elbows, during Go Live • Administered learning assessments to gauge student’s grasp of the workflow and training material

Cincinnati, Ohio, Us

Go Live SupportModules Supported:• CPOE/ Clin-Doc

Dublin, California, Us

Go Live SupportModules Supported:•Anesthesia• CPOE/ Clin-Doc•ADT•Cadence•PreludeDepartment Supported•Pre Admit Testing Lab• PACU/ Post Op

Hollywood, Florida, Us

Go Live SupportModules Supported:•PACU/Anesthesia•CPOE/ Clin-Doc• Op-time•L&DDepartments Supported:• Pre Op/ PACU• ICU• Rehab/ Med Surg

Louisville, Kentucky, Us

Go Live SupportModules Supported:⦁ Anesthesia⦁ CPOE/ Clin-Doc⦁ ADT⦁ Op time⦁ RadiantDepartment Supported⦁ OR⦁ Radiology⦁ PACU/ Post Op

• Identified, Interviewed, Processed and On-boarded 62 consultants, 11 Leads, and 2 Project Coordinators• Negotiated hotel accommodations for project consultants stay during EHR implementations• Created and Managed relationships with the Key hospital stakeholders • Managed Client requirements to ensure both contract compliance and insure client satisfaction• Facilitated meetings with clients to insure transfer of knowledge and to identify and align project expectations• Facilitated daily huddles with client to show progress and discuss escalated issues.• Created schedules for the team to ensure full coverage with minimum overtime• Daily meetings with department heads to ensure adequate coverage and field any specific escalated questions

Weston, Fl, Us

• Managed a team of 20 consultants during the supporting and implementation supporting the implementation of Ambulatory• Coordinated training and knowledge exchange for implementation team• Created schedules for the consulting team• Managed client escalated concerns • Fielded all escalated concerns from the command center and the individual department

Cincinnati, Ohio, Us

○ Provided call center support for a Cadence, Prelude implementation○ Troubleshot and resolved end-users issues or concerns to improve system functionality.○ Created system tickets for end user problems and determined which department was to complete the ticket

Cincinnati, Ohio, Us

Go Live SupportModules Supported:⦁ Cadence⦁ ADT⦁ Revenue Cycle⦁ PreludeDepartment Supported:⦁ Multiple Out patient clinics

Hanover, Md, Us

⦁ Managed a team of 20 consultants in supporting the implementation of Ambulatory⦁ Coordinated training and knowledge exchange for implementation team⦁ Created schedule for the consulting team⦁ Managed client escalated concerns ⦁ Fielded all escalated concerns from the command center and the individual departments

Jacksonville, Florida, Us

Go Live Support Modules Supported:⦁ASAP⦁ CPOE/ Clin-Doc⦁ ADT⦁ Radiant Department Supported⦁ Radiology⦁ CPOE⦁ ICU⦁ Emergency Department

Go Live Support Modules Supported:⦁ Anesthesia⦁ Op time Department Supported⦁ OR⦁ PACU/ Post Op

Go Live Support Modules Supported:⦁ Anesthesia⦁ Op time Department Supported⦁ OR⦁ Pre- Op⦁ PACU/ Post Op

Hanover, Md, Us

Go Live Support Modules Supported:⦁ Anesthesia⦁ Op time Department Supported⦁ OR⦁ Pre- Op⦁ PACU/ Post Op

Round Rock, Texas, Us

Go Live Support Modules Supported:⦁ Anesthesia⦁ Op time Department Supported⦁ OR⦁ Pre- Op⦁ PACU/ Post Op

Go Live Support Modules Supported:⦁ CPOE/ Clin-Doc Departments Supported:⦁ ICU⦁ Rehab/ Med Surg

Go Live Support Modules Supported:⦁ PACU/Anesthesia⦁ CPOE/ Clin-Doc Departments Supported:⦁ ICU⦁ Rehab/ Med Surg

Oakland, California, Us

⦁ Met with the department heads prior to teams arrival to go over the needs of the hospital. I then relayed the information to the team. ⦁ Performed testing for printers and mobile work stations ⦁ Supported Classroom Trainer for Op-time, Pre-op, and PacuGo Live Support Modules Supported:⦁ Anesthesia⦁ CPOE/ Clin-Doc⦁ Op-time⦁ Cadence Departments Supported:⦁ Pre Op/ PACU⦁ ICU⦁ Rehab/ Med Surg⦁ Ancillary departments

San Francisco, California, Us

Manage 15 banker to maintain high quality company standards and excellent customer service▪ Interview potential candidates and orient new hires▪ Resolved customer complaints and escalations in a professional and timely manner▪ Conduct annual evaluations and benefit training▪ Assist business customers with transfer of funds and bill payment options▪ Effectively executed programs under established policies to enhance customer service▪ Increased productivity and customer satisfaction

Financial advisor- preparation and explanation of loan documents▪ Coordinate and schedule clients for home appraisals▪ Interacted with underwriters and funding department to ensure excellent customer satisfaction▪ Telemarketing call closer

Philadelphia, Pa, Us

Manage Technician’s installation of video, phone and, high speed data services Create weekly training programs to enhance technical and sale ability of team members Perform annual staff evaluation and benefit training Create marketing and sales plan for increased productivity Respond to customer service request in a timely manner Maintain high quality company standards while providing excellent customer service Schedule service calls for field technicians Resolve escalated customer service issues Responsible for warehouse equipment inventory on a large scale