Christopher Nance Email & Phone Number

Orlando, Fl, Us

Lake Mary, Florida, United States

-Responsible for 80+ mid-market and enterprise parent accounts with 7.5+M in ARR.-Acting liaison between all parties during high severity events to coordinate and facilitate effective troubleshooting efforts.-Drives maximum adoption of the CentralSquare solution and identifies product expansion opportunities via high value relationships with clients

-Traveled on site to work directly with upper level management and end users to understand the current business practices and offer business performance recommendations (BPR) to cater to individual customer needs and improve overall product efficiency. -Worked directly with multiple cross-functional resources to resolve issues and drive progress (Architects, Developers, QA, Dev Managers, Product Owners, Product support and Professional services)-Routinely looked ahead at changing environments, resource constraints, test case dependencies and changing timelines to adjust plans and execute accordingly-Analyzed different business needs, created and defined various deliverables like Business Requirements Documents (BRD), Functional Requirements Documents (FRD) describing both business and technical requirements.

-Interacted with external clients and teams to carry out client specific responsibilities and tasks.-Experience communicating with full spectrum of internal customers, from CIO’s to end users, super users, department managers, and external partners-Maintained and updated the knowledge base for support tickets and standard procedures, based on past and present system performance. -Created documentation to assist clients with Year-end updates, W-2 updates, Lockbox file process, Year-end processing, Utility Billing updates and more.

-Worked amongst a group of 100+ employees to provide high class service and have record setting sales in 2015 and 2016.-Trained new employees on Aloha and Micros Point of sales systems.-Anticipated needs of guests in order to provide world class service.

Delray Beach, Florida, United States

-Worked proficiently with a group of over 60 peers in order to provide world class service as well as achieve personal earning goals-Delegated group work behind a crowded bar in order to effectively manage time-Managed inventory in the front and back of the restaurant -Excelled at working with a team of 50 peers to provide world-class service.

West Palm Beach, Florida Area

-Implemented a corporate inventory management system which controlled and provided profit and loss reports.-Provided labor and inventory reports at the end of each week in order to maintain profit and prevent loss.-Directed shifts of up to 10 employees and managed time in order to better maximize earnings.-Managed an in store fund of $2,800 while preparing additional daily bank deposits. -Responsible for ordering and organizing over 300 pieces of inventory.