Principal Consultant reporting to the COO.Lead the design of subscription services that generating cloud revenue across SAP's five major solution areas (S/4, BTP, HCM, CX, Intelligent Spend & Business Network).Identified 3B+ in addressable market opportunities with Rev Ops.Led cross board area initiatives to cement SAP’s Portfolio Design Principles, Viability Business Case, Adoption Index Scoring, and Financial Scoring in conjunction with Engineering, Support, Delivery, GTM, License Sales, and Services stakeholders.

2023 Q2 - 110% to plan2023 Q1 - 263% to plan2022 Q4 - 105% to plan2022 Q3 - 156% to plan

Lead and manage global Service and Operation teams spread across 8 regions - Minnesota, Texas, Brazil, Argentina, Czech Republic, United Kingdom, Philippines and China. Matrixed team has over 300+ team members and services 20,000+ accounts. Including many fortune 500 accounts. • Achieved 90%+ Customer Effort Scores (top two box) by automating after call work and implementing technical and soft-skill quality assessments for continuous improvement.• Achieved 66% productivity increase (300 - 500 closed cases per month) in Contact Center Operation by cross-skilling all representatives. • Achieved 96% Issue Resolution through the use of Standard Operating Procedures, Internal FAQ documents, and KCS Knowledge Base.• Achieved 85% reduction in Invoice digitization processing time by removing waste and optimizing the utilization within the operation. This was achieved with $0 additional costs.• Track record of reducing hierarchy in lines of business and promoting and rewarding essential personnel. All moves result in net-zero cost.• Achieved score of 68 on Leadership Trust NPS. Scores above 55 are considered exceptional, the highest possible tier. I work openly, honestly and let ideas win.