Implementation Consultant
CurrentAgilysys is a leading developer and marketer of proprietary enterprise software, services and solutions to the hospitality industry. The company specializes in market-leading point-of-sale, property management, inventory & procurement, workforce management and mobile & wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. Agilysys serves casinos, resorts, hotels, foodservice venues, stadiums and cruise lines.Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements.Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies.Identify and manage project scope. Ensure that project documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones.Work with Project Management to manage project risks and establish effective communication plan for escalation process; provide solutions for issues resulting in project scope change.Gather site requirements, review and recommend operational design as it pertains to installation preparedness to Project ManagementConfigure and test system configuration in order to maximize efficiency and provide operational consistencyWork with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and testedPrepare training materials and conduct training sessionsLive monitor operations by providing end user assistance for the various business cases where the Agilysys product line is implementedCoordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training servicesDevelop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward
