I provide three primary objectives as a Platform Architect; customer facing advisory, internal advisory, and service streamlining. In my customer facing effort, I work alongside customer leadership including steering committees, Center of Excellence teams, and other architecture planning and operational personnel, to provide forward-looking recommendations. I assist customers with discussing, deciding, and documenting technical governance and architectural needs to build a current and future view of the ServiceNow platform and Business Services. I advise and steer customer alignment to current best process and practices to maximize and protect their investment in the ServiceNow Platform.Utilizing my diverse background in both operational and development environments, my internal facing efforts help ServiceNow align to customer needs. I provide overall platform guidance and forward-looking recommendations to future customers as well as ServiceNow Sales, Support Account Managers, Services Executives, and Professional Services. Working alongside ServiceNow Sales teams, we discuss customer needs and roadmap to determine service cost estimates.In addition, I am an active participant in the planning and direction of the ServiceNow Professional Services Advisory Services team as well as other parts of the ServiceNow Business through internal discussions, workshops, and steering discussions. I work alongside ServiceNow’s Operations Excellence team to define and document customer supporting, internal processes and procedures.• Promote and guide customer governance decisions• Document platform intra & inter-dependencies with customers• Create and refine customer facing deliverables and services• Maintain communication channels with numerous ServiceNow practice SMEs • Provide internal business, process, & procedure advisory based upon customer needs• Continued ServiceNow platform technical expertise

I provide three primary objectives as a Platform Architect; customer facing advisory, internal advisory, and service streamlining. In my customer facing effort, I work alongside customer leadership including steering committees, Center of Excellence teams, and other architecture planning and operational personnel, to provide forward-looking recommendations. I assist customers with discussing, deciding, and documenting technical governance and architectural needs to build a current and future view of the ServiceNow platform and Business Services. I advise and steer customer alignment to current best process and practices to maximize and protect their investment in the ServiceNow Platform.Utilizing my diverse background in both operational and development environments, my internal facing efforts help ServiceNow align to customer needs. I provide overall platform guidance and forward-looking recommendations to future customers as well as ServiceNow Sales, Support Account Managers, Services Executives, and Professional Services. Working alongside ServiceNow Sales teams, we discuss customer needs and roadmap to determine service cost estimates.In addition, I am an active participant in the planning and direction of the ServiceNow Professional Services Advisory Services team as well as other parts of the ServiceNow Business through internal discussions, workshops, and steering discussions. I work alongside ServiceNow’s Operations Excellence team to define and document customer supporting, internal processes and procedures.• Promote and guide customer governance decisions• Document platform intra & inter-dependencies with customers• Create and refine customer facing deliverables and services• Maintain communication channels with numerous ServiceNow practice SMEs • Provide internal business, process, & procedure advisory based upon customer needs• Continued ServiceNow platform technical expertise

I Provide three primary objectives as an Advisory Services Solution Architect; customer facing advisory, internal advisory, and service streamlining. In my customer facing effort, I work alongside customer leadership including steering committees, Center of Excellence teams, and other architecture planning and operational personnel, to provide forward-looking recommendations. I assist customers with discussing, deciding, and documenting technical governance and architectural needs to build a current and future view of the ServiceNow platform and Business Services. I advise and steer customer alignment to current best process and practices to maximize and protect their investment in the ServiceNow Platform.Utilizing my diverse background in both operational and development environments, my internal facing efforts help ServiceNow align to customer needs. I provide overall platform guidance and forward-looking recommendations to future customers as well as ServiceNow Sales, Support Account Managers, Services Executives, and Professional Services. Working alongside ServiceNow Sales teams, we discuss customer needs and roadmap to determine service cost estimates.In addition, I am an active participant in the planning and direction of the ServiceNow Professional Services Advisory Services team as well as other parts of the ServiceNow Business through internal discussions, workshops, and steering discussions. I work alongside ServiceNow’s Operations Excellence team to define and document customer supporting, internal processes and procedures.• Promote and guide customer governance decisions• Document platform intra & inter-dependencies with customers• Create and refine customer facing deliverables and services• Maintain communication channels with numerous ServiceNow practice SMEs • Provide internal business, process, & procedure advisory based upon customer needs• Continued ServiceNow platform technical expertise

• Implementation Specialist – project breakdown and buildout• Scripting – custom application, module scripting (business rules, UI policy, UI actions, client scripts, workflow scripting, background scripting, import scripting, etc.)• Custom form design and layout• CMDB buildout and relationship management• Discovery processing and design• Custom application building and design• LDAP, SSO, and other user population methods• Role and Group management• ACL design and troubleshooting• Custom field design• Domain Separation• Integration Web Services – Direct Web Service, REST, SOAP, JDBC, ODBC• SCRUM methodology project processing• Service Catalog/Service Portal – Item Design, Record Producers, Variable and Variable Sets, Custom form layout and design, UI Policy and Scripting manipulation, Product Catalog design• Language Translation• ITSM, ITOM, ITBM• Application Development

High school football official

• Systems Monitoring with Spectrum, Splunk, BAC, and other tools• Service Now development and administration• Procedure documentation for regulatory requirements• Project planning of Service Now deployment to replace current Magic system• Design, Plan, and documentation of Service Now• Java Programming of Service Now ticketing system• Multiple Module/Application administration and development• Discovery setup and configuration populating both CMDB and Asset• Setup and configuration of SAM module• MID Server setup and configuration• Procurement, Contract, and Service Catalog configuration with significant workflow processing• Release management setup with linking with Change Management• Custom scripting through Business Rules, Clients Scripts, UI Policies, and UI Actions• ACL modifications and updates• User, Group, and Role management – building of custom Roles• Inbound email action setup and configuration• Notifications setup and configuration• Creating custom and extended tables• Building of custom approval processing for tasks

• SharePoint 2010 upgrade to SharePoint 2013• Setup, Design, and Configuration of all Virtual Servers for SharePoint 2013 environment• Office Web Apps Server 2013 Management and Configuration• Web and Application Server Setup and Administration for SharePoint 2013• SQL Server 2012 Management and Administration• Administrator / Developer of SharePoint 2010 Development, Test, and Production Instances• Custom web part development• Administrator of SQL Server 2008 R2 Development, Test, and Production Instances• Perform SharePoint 2010 Backup/Recovery• Developed SharePoint Backup/Recovery Plan• Built SharePoint Farm Completely• Branded and Developed All Site Content• Custom Page Design with SharePoint Designer 2010• Developed Custom Permissions inside of SharePoint• Deploy Site Collection Changes from Development -> Test -> Production• PowerShell use for SharePoint• Setup Search Criteria including Crawl Information• Site creation and development• Permission additions and changes• Management of 3 support personnel (assignment of tasks, review of work, and approval of time off)• Support of all hardware equipment assigned to users – Tracking, maintenance, and troubleshooting• Support of all server platforms – administration, maintenance, and troubleshooting• Support of Firewall, Routers, Switches, and Wireless Access Points – administration, maintenance, troubleshooting

• Administrator of Service-Now Ticketing System• Design and build of Service-Now • Administrator of NetIQ Monitoring Server and Consoles• Administrator of NetIQ Database• Administrator of vKernel VMware product• Administrator of vKernel Database• Responsible for network, server, and virtual machine monitoring• Responsible for Requesting Changes for Improvement in Environment• Proactive avoidance and diagnosis of issues before they occur• Responsible for meeting with groups in order to obtain information on current state of resources and possible changes or implementations to improve environment or resources• Produce extensive reports detailing current and future states of environment• Active Directory User Administration • Desktop/Laptop hardware and software support • Remote Administration of computers • Attachmate Mainframe Administration• Developed and Administered new hire training• Responsible for and performed the data transfer from old Service Center Ticketing System to new Service-Now system• Java Programmer on Service-Now ticketing system.• Workflow design, testing, and implementation inside of Service-Now Ticketing System• Service Catalog Designer and Developer in Service-Now Ticketing System• Incident Management, Request Management, Change Management, Problem Management, and Project Management implementation and design in Service-Now• User Management, Group Management, and Role Management in Service-Now• Design, building, and administering of Home Pages and Reports in Service-Now• Implementation and design of SLA’s in Service-Now• Email setup for tickets in Service-Now• Key in development and implementation of CMDB in Service-Now• On-Call and responsible for all problems with ticketing system• Work directly with Service-Now in order to troubleshoot issues outside admin capabilities• Management/Administration of SharePoint Website• Designing, Implementing, and Monitoring of several Policy, Procedure, and Process documentation

• Responsible for 14 floors and over 1000 clients • Imaged new and old equipment and setup for users • Troubleshot network, desktop, laptop, printer, and blackberry issues • Data recovery and backup specialist • Developed training guide for all employees to follow • Tracked, monitored, and maintained ticketing queue• Worked with CEO’s, Web Developers, and other managers with their MAC computer/laptop systems• Training liaison for all desktop support personnel

• Supported over 25 small business clients • Installed, maintained, and developed servers, desktops, laptops, switches, and routers • Exchange administration at each client location • Performed several server upgrades and migrations • Hardware/software troubleshooting on desktops/laptops/servers/blackberries • Performed monthly maintenance at all client locations• Worked with CEO’s, Web Developers, and other managers with their MAC computer/laptop systems

• Remedy ticketing procedures of creating, escalating, and closing tickets • Hardware/Software troubleshooting via remote connection • Responded to email inquiries • Use of Active Directory for user maintenance

• Created and maintained technical manuals • Remedy ticketing system used to track, create, and close incidents• Attending and completed ALS (Airman Leadership School) – used for training to become supervisor • SIPRNET• TS/SCI clearance level • Used Active Directory for user maintenance • Exchange Administration • Created training lab consisting of building from the ground up an Exchange, Symantec, VERITAS Backup, PDC, BDC, DNS/WINS, and Web Server • Monitored and Maintained over 400 Servers and thousands of desktops • Tracked all equipment• Assisted in development of new secure system application. Used Java scripting to develop key parts.