Christopher Ngor Email & Phone Number

Selangor, Malaysia

1) Manage collection related inquiries, requests or complaints 2) Able to collect more than 90% of payment from customers during lockdown in Asia Region. 3) Responsible for Rest of Asia (ROA) region - Vietnam, Thailand, Singapore as well as China.4) Involvement in office SHE (Safety, Health and Environment) activities, improvement plan & action as well as setting new SOP (Standard Operating Procedure).5) Involvement in automation project that minimize Human interference and… Show more 1) Manage collection related inquiries, requests or complaints 2) Able to collect more than 90% of payment from customers during lockdown in Asia Region. 3) Responsible for Rest of Asia (ROA) region - Vietnam, Thailand, Singapore as well as China.4) Involvement in office SHE (Safety, Health and Environment) activities, improvement plan & action as well as setting new SOP (Standard Operating Procedure).5) Involvement in automation project that minimize Human interference and improve work efficiency.6) Involvement in standardizing processes and email content for China’ entities.7) ISO 14001 & ISO 45001 certified internal auditor8) Certified First Aider Show less

Subang Jaya

Achievements/Tasks1) Reduced the bad debts write off amount by 12% in 2018.2) Modelled two Business Process for two departments.3) Full involvement in establishing and operating a call center for phone survey.4) Involvement in assessing facilities quality and process.5) Involvement in developing presentation deck for COO and CEO.6) Involvement in vendor creation and background screening.7) Involvement in improving the current business process, policy practices and… Show more Achievements/Tasks1) Reduced the bad debts write off amount by 12% in 2018.2) Modelled two Business Process for two departments.3) Full involvement in establishing and operating a call center for phone survey.4) Involvement in assessing facilities quality and process.5) Involvement in developing presentation deck for COO and CEO.6) Involvement in vendor creation and background screening.7) Involvement in improving the current business process, policy practices and procedures. 8) Involvement in contract review and terms negotiation. 9) Involvement in fraud investigation & prevention. 10) Involvement in customer services & counter operation. Show less

Selangor, Malaysia

Achievements/Tasks1) Developed a set of Standard Operating Procedure (SOP) for Credit Control Operation.2) Reduced the bad debts write off amount by 38% in 2016 and 24% in 2017.3) Developed a set of reporting for the purpose of analysis and forecasting.4) Improved the credit control process by implementing control and compliances.5) Improved the collection by providing new payment methods.6) Cost saving on Merchant Discount Rate (MDR).7) Manage to prevent USD1million… Show more Achievements/Tasks1) Developed a set of Standard Operating Procedure (SOP) for Credit Control Operation.2) Reduced the bad debts write off amount by 38% in 2016 and 24% in 2017.3) Developed a set of reporting for the purpose of analysis and forecasting.4) Improved the credit control process by implementing control and compliances.5) Improved the collection by providing new payment methods.6) Cost saving on Merchant Discount Rate (MDR).7) Manage to prevent USD1million worth debts turn into bad debts.8) Liaise with banker for collection related issues or dispute. 9) Involvement in migration of online payment gateway. Show less

Subang Jaya

Achievements/Tasks1) Improved the turnover time for student refund by 50%. 2) Efficiently processed invoices (vendors) /claim (Staff)/refund (Student) and maintained up-to-date system.3) Verified details of transactions including fund available and total account balances. 4) Coordinate approval process of all payable invoices.5) Liaise with internal stakeholders and vendors on issues or dispute.6) Liaise with internal and external auditor for year-end audit.7)… Show more Achievements/Tasks1) Improved the turnover time for student refund by 50%. 2) Efficiently processed invoices (vendors) /claim (Staff)/refund (Student) and maintained up-to-date system.3) Verified details of transactions including fund available and total account balances. 4) Coordinate approval process of all payable invoices.5) Liaise with internal stakeholders and vendors on issues or dispute.6) Liaise with internal and external auditor for year-end audit.7) Involvement in GST implementation and process 8) Involvement in Malaysia Withholdings tax process and payment. Show less

Master Of Business Administration (M.B.A.), Global Financial Services, Merit

Bachelor'S Degree, Banking, Corporate, Finance, And Securities Law, 2Nd Upper Class

Activities and Societies: -CIMA Committee Member in the Roundtable "Skills & Talent Impact on Companies & Gen-Y" Dissertation titled “Do.