- Provided best in class solutions for a diverse client base by providing access to friendly and fast service- Developed a thorough understanding of company LOS system and lending process to research consumer inquiries and provide up to date and accurate information - Listened to inquiries, identify needs and provide direction to borrowers/consumers regarding status updates on their loan activity - Monitored incoming client correspondence, handle inquiries/escalations and respond accordingly - Handled customer escalations while communicating resolutions - Liaison with Company Production Employees, Vendor Management, and Compliance as necessary to communicate escalated consumer complaints up to and including resolution - Worked within LOS, CRM, and CCM systems - Collaborated with other internal teams to ensure best customer experience - Accurately tracked and documented all calls with customers

• Assist the Box Office Manager in overseeing ticket inventory for an 88-acre sports park with a 10,000 seat stadium, 4,600 seat indoor arena, and all Department of Event and Venue Management ticketed events and venues • Utilized the Paciolan Systems ticketing software including tRes, PacPlatform, AM Monitor, Equery Reporting • Built promo codes, price types and tables, single events, created seats, and managed inventory holds and kills• Developed relationships with prospective and existing clients to reach ticket sales revenue of over $500,000 • Lead a part time team of ticket staff in event and policy trainings including: marketing initiatives, customer service techniques, cash handling, suite sales, and box office expectations • Prepare cash banks and maintained accurate records of distributed tickets and cash reconciliation• Responsible for the selection, hiring, management and supervision of a 6 member part time staff and up to 25 event staff.• Provided customer service to a diverse fan base via face-to-face, phone and email interactions. • Acted as the Manager on Duty during assigned events for Atlanta United 2, KSU Athletic Events, and Kennesaw State University Events • Lead groups of students in event and venue conversion

• Compile pre-season statistical reports on Horseheads players and opposing teams for preparation of the coaching staff for the season, with a focus on key statistical categories on offense, defense, and pitching • Serve as official scorer using Pointstreak online scoring system • Prepare statistical reports for the start of each series for the Horseheads• Work with coaching staff on equipment needs and travel logistics

• Setting up and taking down equipment for practice• Working directly with coaches in drills while maintaining successful communication between the rest of the staff• Washing team laundry• Maintaining an organized and stocked locker room

• Score each game carefully and accurately using DiamondKast software• Take ample scouting notes on each player• Record velocity and type of each pitch• Ensure everything runs smoothly at the field