Christopher Nickens Email & Phone Number

United States

Preforming technical diagnostics, resolving issues, installing, and removing hardware and troubleshooting connectivityDocumenting service visits updating the ServiceNow ticketing system for client account accordinglyMaintain and manage a toolkit, supplies, and accurate inventory for the assigned territoryPrepared and disposed of hardware on a regular basis

Maintained a virtualized environment supporting client users and serversManaged Active Directory, creating and managing user accounts and groupsDeployed and configured Microsoft Exchange ServersImplemented and maintained automated patching and performed backups and restoresApplied STIGs to harden Windows systems and applications.Developed and documented SOPs for system administration tasks