Christopher Nipal Email & Phone Number

New York, Ny

• Assist constituents by effectively analyzing needs to resolve issues pertaining to their accounts. Accurately and efficiently update and maintain constituent information. • Ensure exceptional service both internally and externally. • Research and resolve complex issues to include eligibility and retro-enrollment collaborating with other Fund departments through a deep understanding of Fund process, procedures and systems. • Counsel customers on account options and services using three channels of contact: phone, email, and chat. • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.• Recommend service and technical improvements where needed.• Strong contributor in maintaining high key performance indicator positioning organization to be named among Benchmark Portal’s Top 100 Small Call Centers in North America for two consecutive years (2015 & 2016).• Awarded Benchmark Portal’s “Most Improved Small Center in North America” in 2016.

New York, Ny

• Responsible for all Customer Service inquiries and timely resolution of all issues• Coordinated calendar events and International travel arrangements for CEO• Hired and trained cashiers as well as handling all scheduling • Managed inventory, tracking and invoicing on all store supplies• Created and analyzed weekly sales reports on MS Excel• Assisted with Payroll