Director Of Information Technology
Current• Manage the City’s technology infrastructure including deployment, maintenance and user experiences for all hardware and software used within the City• Develop and implement all policies, standards and operating procedures for the technology system• Implemented the City’s first helpdesk system, including hands-on problem identification and resolution for 100+ end users including documentation of all work performed• Provide education and training for city staff on current and new hardware and software systems• Manage network operations including AD user management, Exchange email, monitor backup procedures and file recovery, remote site support and ensure all systems are stable and kept up to date• Administer online content including the municipal website and public profiles on social media sites• Responsible for ensuring network security and administration of network antivirus protection and updates• Align IT strategies and work closely with Department Heads and end users to identify new technology needs and provide cost effective solutions to meet those needs• Coordinate and manage technology consultants, vendors and external support technicians