Christopher Noja Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

• Provide best-practice advice and support to policy areas in the design and execution of their grant opportunities• Providing advice to policy in the development of the GOGs and grant design documentation• Ensuring grant processes are compliant with the Commonwealth Grants Policy Framework and associated legislative requirements, including the Commonwealth Grants Rules and Guidelines (2017), Public Governance, Performance and Accountability Act 2013 and Public Governance, Performance and Accountability Rule 2014• Provide advice on ministerial briefings and supporting documents for internal and external areas• Communication with both policy and Hub areas on grant processes• Quality assuring grant documentation provided by policy areas; for example: briefings, GOGs, invitee lists, etc.• Engaging and negotiating with Hub areas on behalf of policy• Reviewing documents for decision makers including Ministerial and departmental briefs• Filing appropriate documentation within the correct location in ARC (a.k.a TRIM - HPW content Manager) and mailboxes• Coordinating meetings with both policy and Hub areas such as fraud and risk to provide assistance and guidance on the grants process.

Canberra, Australian Capital Territory, Australia

APS6 Policy Officer at the Department of Social Services

Canberra, Australian Capital Territory, Australia

• Supervise and manage a team that delivers services to applicants and other stakeholders under the National Redress Scheme for Institutional Child Sexual Abuse Act 2018• Set objectives and manage performance of individuals and the team• Supervise the processing of applications to ensure compliance with applicable legislation, policy and procedures• Possess an in-depth knowledge of National Redress Scheme for Institutional Child Sexual Abuse Act 2018, rules and frameworks and the relevant polices, procedural instructions, task cards and standard operating procedures• Support and coach team members to develop their skills to do telephone calls, coordinate cases and/or prepare for outcome calls with applicants• Identify and manage inherent and emerging risks related to redress, their impact and implements mitigation and/or escalation strategies• Possess behavioural analysis skills, including interpreting emotional and psychological wellbeing of applicants, team members, and colleagues• Responsibility and process knowledge to deliver the work in conjunction with internal and external stakeholders including across the department, the Department of Social Services, redress support services and participating institutions• Undertake sensitive and complex telephone calls to applicants, nominees and relevant institutions• Advise applicants on relevant legislation, policy, procedures, payments and services including leading to the resolution of complex enquiries and complaints.

Canberra, Australian Capital Territory, Australia

• Primary SME on a key function within the National Redress Scheme – decision maker role drafting recommendations for applicants as part of their Redress outcome• Primary trainer of new staff on the recommendations process and related IT systems• Supported workflow allocation within the RFI Process team, including training senior staff members on how to manage team workloads• Self-manage workload in an efficient and effective manner, while liaising daily with the client’s team management• Navigated complex policy and legislation and identified ways for practical implementation • Display high levels of resilience while dealing with highly sensitive information regarding survivors of institutional child sexual abuse• Extremely adaptable to a dynamic and high-pressure work environment• Consistent external stakeholder management nationwide• Managing multiple drafts of recommendations daily with a KPI of 2 recommendations a day• Assess highly complex applications and refer to appropriate areas for follow up• Update educational and guidance tools for operational and quality assurance purposes.

Diploma Of Government, Political Science And Government, Diploma

Diploma of Government (Wisdom Learning)

Tertiary Qualification, College (Year 12 Higher)

Year 12 Tertiary Qualification Completed (2012)