Christopher Nordin Email & Phone Number

Gothenburg, Se

As a Service Runtime Manager, I am managing the delivery of several IT Infrastructure Services to our customer Stockholm City. I am responsible for a service catalogue consisting of all IT-support related services that we are delivering to our customers 120 000 end users and an application portfolio with some 50 e-services available to all the citizens and employees of Stockholm City.The work consists amongst others of managing the delivery, ensuring all of our contracted Service Level Agreements and reporting these to our customer on a monthly basis, to ensure a safe and stable delivery with high quality and operational safety, to ensure that the IT-service is managed and delivered in accordance with ITIL, to measure performance indicators of the runtime service and trigger corrective actions as required and also review and approve Change Requests and participate in internal and external Change Advisory Boards.

Göteborg, Sverige

When Volvo IT sold their infrastructure and operations organization to HCL Technologies I was working as a Business Analyst for Volvo IT’s transition program, ensuring segregation of duties between HCL Technologies and Volvo Group. After my employment was transitioned to HCL Technologies I was hired to Volvo IT as a consultant to finalize the transition between the companies.As a Business Analyst, I was working with collecting and analyzing data from many stakeholders in multiple levels of the organization. I was also managing several deliverables within our project and ensured that they were finalized within time and quality.

Göteborg

Product Owner in a project with the scope of developing new processes and tools to request and deliver end user equipment globally within the Volvo Group. As the Product Owner, I was responsible for the business requirements and ensuring that they were met within time, cost and quality.The work consisted amongst others of owning and prioritizing the product backlog, working with stakeholders and subject matter experts to define and clarify the business requirements, provide feedback regarding requirements and functionality to the developers and to participate in the testing and approval of the solution.

Göteborg

As a Delivery Service Manager, I was responsible for the relationship with our supplier Dell and for their deliveries consisting of IMAC/D- and onsite services for 60 000 PC clients.The work consisted amongst others of being the contact and escalation path between Volvo IT and Dell, ensuring the quality of the supplier’s services, following up on their Service Level Fulfilment and to initiate changes to the service agreement and processes. During parts of the time I was also hired to other assignments such as Service Delivery Manager and to several large-scale projects as a Project Manager and Subject Matter Expert.

Göteborg, Sverige

Consultant assignment as Team Leader at Volvo IT’s Service Desk for one of the company’s largest customers.As Team Leader, I worked together with three colleagues with leading, allocating, following up and developing Staden service desk where at most 100 hired consultants were working with first line support. The work consisted amongst others of being responsible for the function to deliver according to the Operational Level Agreements, to answer questions regarding the daily work, to have regular individual follow-ups with the consultants, to follow up on their performance with the consultancy companies, to make decisions in matters relating to the daily tasks, to ensure cooperation with other support teams and to represent the team within the company.

Göteborg

Consultant assignment as Team Coach at Volvo IT’s Service Desk for one of the company’s largest customers.I started the assignment with working on the establishment of a brand new Service Desk where we developed ways of working and work instructions before the go-live. Once the establishment was done I worked as technical support for the Service Desk agents who delivered first line support.The work consisted amongst others of supporting the Service Desk agents in their support case handling and answering questions related to their daily work.

Göteborg, Sverige

Consultant assignment as a Support Technician at Volvo IT’s Service Desk for Volvo Group. As a support technician I was working with phone support of Volvo IT’s Windows based PC client.

Information Technology

Initial programming in Java, 7.5p Basic Course IT, 7.5p

Leadership

A 10 day internal training program divided over 6 months for leaders with a global, functional leadership role. Parts of the program is.

Itil Foundation V3 Certificate, Information Technology Infrastructure Library

Leadership Development Program For Leaders/Team Leaders Who Are New In The Role, Leadership

Interrupted Studies, Chemical Technology/Technician

It, Nature, Electronics