Christopher Normand Email & Phone Number

Milton, Ga, Us

Second Cisco architect that was hired to start and build a Cisco partner business. In the past 13 years we have been very successful in growing our existing customer base as well as gaining new customers. I am responsible for pre-sales, design and configuration, and deployment of solutions both hands on and managing teams of engineers. While at Dynamix, I have designed and deployed large data centers focusing around all flavors of Cisco Nexus switches including 2k, 3k, 5ks, 7ks, and 9ks. These designs are utilizing VPC, FCoE (multihop), native FC, zoning and SAN administration, FIP snooping, NPV and NPIV, IVR, FCIP, ISE, UCS, OTV, VXLAN, ACI, etc. between multiple data centers. These designs have driven cost efficiency by unifying the LAN/SAN fabrics from both a hardware procurement cost and an ongoing maintenance cost as well as redefining the disaster recovery plan for the company. These solutions offer DR in live customer data centers vs. the older methodology of a cold site only to be used during a disaster.I span almost all verticals including retail, finance, healthcare, manufacturing, etc. and work with all levels from the CIO down to the help desk. My goal is to work closely with customers to create long term solutions including overall strategy, road-mapping, budgeting, and planning for 5+ years out.

Charlotte, Nc, Us

Director of IT Operations for a privately held, global pharmaceutical reporting directly to the CIO. Responsible for a team of senior level server engineers and Cisco network engineers in an environment comprised of both a central data center and 45+ remote locations. Managed projects from requirements gathering to installation, managed both operating and capital budgets, negotiated contracts with vendors, provided leadership and guidance to the team, evaluated employee performance, and provided input on global solutions.

Responsible for IT networking design, implementation, and support for the largest private retail chain in the US. Over 300 remote store locations connect back to 4 data centers. Have been the lead design engineer for numerous solutions that the company has rolled out. Besides design work, daily activities include proactive monitoring of the WAN network, store LAN and wireless networks, and corporate office LAN network, trouble identification and resolution, participating in and managing IT projects, design of LAN, WAN, VoIP, and wireless solutions. Act at the team lead and point of contact for both the customer and upper EDS management. Mentor the team on processes, procedures, methodologies, and technical knowledge. Create detailed budgets for the next year's projects to allocate funding from the customer.

Responsible for the day-to-day operations of 20+ network and security engineers in a 24x7x365 environment (contractors and EDS employees). Acted as the single point-of-contact for other companies and EDS departments for all issues concerning the NOC piece of the contract. Created many of the day-to-day processes and procedures used in the group, as well as started a weekly training program for continuing education. Created an internal website for NOC engineers to use that provided real time access to the information needed to perform their job. Participated in the installation of a new Remedy help desk system by providing the NOC requirements to the development group to create a system that would automate and streamline the engineer's job. Headed up the Enterprise Services Center operation group portion of obtaining ISO 9001:2000 certification. ISO registration was achieved in October of 2002.Participated and provided data for numerous meetings with the state of Tennessee customer. Reviewed trouble tickets twice weekly to ensure accuracy, and edited summary write ups of the tickets for presentation to the state. Managed the NOC portion of migrating 1300+ locations over to the network backbone. Reviewed requests for new business requirements for operations in the Enterprise Services Center and provided response to RFPs, etc.

Provided tier 2-3 support for a core MPLS WAN network for the state of Tennessee. The network was a Cisco solution utilizing BPX and MGX carrier class switches in the core and hundreds of 1700, 2600, 3600, and 7200 series routers for end sites. Responsibilities included fault management resolution of circuits from ISDN to OC3 levels, router and switch hardware/software failures, configuration errors, ATM, MPLS, and frame relay. Responsible for network maintenance to include Cisco IOS upgrades, hardware replacements and configuration changes as well as performance management down to an individual end site router's performance. Interacted on a daily basis with the customer as well as other partners (Bell South, Cisco, Sprint, Qwest) to drive problems to resolution. Documented all problems via a Remedy ticketing system. Promoted in Network Operations Manager position after just a few months.

Worked second level support troubleshooting ATM switches. Troubleshot OC3s, DS3s, T1s, E1s, PVCs, SPVCs, SVCs, channelized/unchannelized frame relay, switching fabric problems, etc. Worked directly with customers (ILECs, CLECs, ISPs) to provide expeditious resolution to their problems. Remotely accessed nodes to check configurations on ATM and frame relay circuits including but not limited to: traffic shaping, policing, bandwidth allocation, alarm logs, etc. Worked extensively in a lab environment duplicating and troubleshooting issues. Laid off due to downsizing.

Us

Responsibilities included training, interviewing potential employees, working difficult technical problems, and handling escalations. Provided management to a team of 10 to 14 technicians and was the operations manager for my shift. Technical responsibilities included troubleshooting DSL circuits through an ATM backbone to the end user premise equipment. Tested copper loops to determine their integrity, monitored errors in a DSL multiplexer, remotely troubleshot routers, worked with Cisco BPX/MGX switches to verify routes in a nationwide ATM backbone, etc.