Seeking a challenging position as a Senior Business Analyst/Programmer within a dynamic organisation where I can leverage my extensive experience in medium to large-scale ERP software development projects and management leadership. Dedicated to driving innovation and efficiency, I aim to contribute my expertise in requirements gathering, data modelling, and database design to deliver high-quality solutions that meet both business and technical requirements. With a strong background in Information Analysis and Strategic Systems Development methodologies, along with proven skills in mentoring and communication, I am committed to fostering collaboration and driving success in every project undertaken.

Line ManagementPersonnel management of the members of the QA team, such as performance appraisal and attendance checking.Responsible for achieving the best QA outcomes from the resources available, such as allocating resources based on risk/reward basisTesting ProcessesThe establishment, support and monitoring of QA procedures for the entire development team.Establishing and managing automated testing regimes where applicableResponsible for the testing of all repaired defectsResponsible for the testing of all custom development funded by external customersResponsible for the testing of all major project work and new product releasesResponsible for the testing of all products under the Authority brand, including but not limited to Authority Web Platform, Authority Mobile, Authority EDM and Authority 4GL.Responsible for the verification of software functionality, documentation, test plans and release notesRelease ManagementResponsible for the coordination and effective use of resources outside the QA team on assignment to assist with large scale testing initiatives, such as during major release cyclesService LevelsResponsible for meeting service levels agreed with internal and external customersResponsible for reporting compliance with agreed service levelsProcess ImprovementResponsible for reporting on the workload and performance of the QA teamResponsible for collating, prioritising and implementing improvements to QA procedures and systemsMiscellaneousResponsible for communication of QA outcomes to internal and external customersResponsible for publishing product documentation

A key component of this position was to analyse business needs and to assist in the implementation of improvements in business processes both in Civica and Local Government. • Analysis and design of the Civica Local Government software application in both a Windows and Internet/Intranet environment. • Management of Warranty Support calls, Requests for Enhancement and liaising with account managers and customers to meet the Service Level Agreement. • Allocation of Warranty patches with developers directly. • Coordinate and manage Special Interest Groups in Document Management, Application, Health, and Records Management. • Tender Responses • Sale Demonstrations • QA Testing • Onsite Consultations and mediationThe position of Senior Business Analyst I completed the following projects: • User Requirements and Technical Specification for a Call Centre Customer Action Request System. • User Requirements and Technical Specification for the delivery of the South Australia Food Act Information System • User Requirements and Technical Specification for the delivery of the Victorian Food Information Network (VicFin) including XML upload to VicFin Portal. • User Requirements and Technical Specification for the delivery of the OnLine Application Lodgement process (Development/Building) in Victoria. • User Requirements and Technical Specification for the delivery of the New Zealand Legislation into existing software. • Onsite Consultation of the Queensland Integrated Planning Application legislation. • Design and Implementation of XML schema for the South Australian Development and Subdivision Portal. This provided a B2B XML transfer between the Civica product and the State Portal utilising Web Services.

Informix 4gl, VBA development, Specifications and Data conversion

Installations of Core software, Training, Conversions, Customer Demonstrations, Specifications, Informix 4gl and VBA development