Desk Clerk And Concierge
• Handled incoming calls for room reservations when Reservations department is closed• Handled guest check ins/check outs• Responded quickly to guest requests/concerns in a friendly and professional manner at all times, followed up to ensure guest satisfaction• Corrected any rate discrepancies and ensured that room charges were posted to guest accounts correctly in a timely manner• Verified that charges were processed properly• Maintained cashier float as… Show more • Handled incoming calls for room reservations when Reservations department is closed• Handled guest check ins/check outs• Responded quickly to guest requests/concerns in a friendly and professional manner at all times, followed up to ensure guest satisfaction• Corrected any rate discrepancies and ensured that room charges were posted to guest accounts correctly in a timely manner• Verified that charges were processed properly• Maintained cashier float as supplied• Efficiently prepared cash deposits and reported shortages and overages on daily basis• Communicated with other hotel departments as necessary to resolve accounting discrepancies and to request and/or provide information• Made daily notations in Log Books and followed up as required• Developed and maintained a thorough knowledge of hotel facilities and features• Provided a professional image at all times through appearance and behavior Show less