The Switchboard (Formerly Gay Switchboard) is a charitable organization established in 1974. A helpline for LGBTQIA+ people across Ireland to call if they need someone to talk to, or need help being pointed in the right direction.I joined in September 2020 as a volunteer, and in January 2021 I became one of the directors of the organization working as the organizations secretary. At the AGM in 2021 I was re-elected as the Board's secretary as as the organisations COO.I regularly work on the helpline, answering calls from people nationwide. I have received training in many areas that are required for a helpline such as this, such as Suicide Prevention training, Children First, Sexual Health, issues facing members of members of the LGBTQIA+ community such as Trans issues, Women's issues, domestic abuse, etc.Regularly train new volunteers, including assisting with conducting training, mentoring and being shadowed by new volunteers.As the secretary I run our secretary email account and deal with contacts outside the organization. I also record the minutes of our Committee Meetings and AGM'sUntil we hired a social media manager I monitored and updated our social media on a daily basisI was a part of The Switchboard's relaunch in an effort to reach out to more members of the community and started offering dedicated nights for people to call with certain issues in an effort to make our callers feel more comfortable calling us.As well as volunteering on the phone line I help run it. Helping ensure that someone is always on the line every night, assisting in sorting out any issues that may arrive. I worked with the magazine GCN for an article in regards to our relaunch. I designed our banner for use at parades and events.I spoke at the Gay Health Forum 2021 in regards to the work we do in Men's Sexual Health.I assist in facilitating a support group our organisation runs.

Work primarily doing Clerical Work in an office. This includes emails, printing and scanning documents, handling post coming in and out of the office, backing up files, etc.I also do a lot of work in Database Management. Updating and helping to maintain our database. I also tidy up any files that are incorrectly named or saved in the wrong place and help ensure that our database is easy to navigate.I also help maintain and update of physical registry and ensure that all physical files are stored correctly and safely. While also ensuring that they are easy to track down, should someone need to access them. I also frequently retrieve files from our registry at requests of my co-workers.I frequently help draft emails and letters for higher up in my office and do many tasks at their request.I regularly collaborate with others in my office on their own projects.I also help with the encryption of files and USB's.

I mainly worked front of house, managed the staff, delegated tasks if needed, also served customers and made sure that everyone was served and that everything was going well.During some of the quieter shifts I sometimes worked on my own, so I would serve all our customers which included making food, serving wines, making coffees, doing dishes and keeping the bar clean.I also did the stock take, checking what wines and food we are low on so we could order more and keep them in stock.I trained new employees, delegated tasks, dealt with any problems if one arised, and dealt with any issues that customers or staff may have had. I also met with current suppliers and potential new suppliers, trying new potential wines and helping decide if it is something we would have liked to sell.I wrote a 20 page employee manual, explaining all the jobs that's required of employees, health and safety requirements should they require a refresher, and step by step instructions on how to make every food item. I often updated the manual when the menu is changed.I managed the function room for private parties. This included taking bookings, communicating with the people arranging the function, helping set up the room, making sure we had everything requested for the parties and ensuring they ran smoothly.Whenever my employer was away, I would take over his duties and run the bar. During these periods I dealt with rosters, collected and paid for deliveries, and sorted out the wages, while also managing the floor and doing my other usual duties.

I worked mainly as an Expeditor, or as its commonly known, working “on the pass.”I was the only line of communication between our kitchen and the rest of the staff. I made sure all dishes go out correctly, they look presentable, that they go out on time and talk to the chefs about any customer requests (excluding something in a dish, allergies, etc). I would also call customers over our microphone to pick up takeaway food, making sure they have everything they need, and directing them to the cutlery. While “on the pass” I also occasionally seated customers if our host was busy and deliver food to tables if the waiters were busy taking more orders. I also did some barista shifts, making coffees for our customers, cleaning the coffee machine and coffee area and working the till. While doing the barista shifts I also serve other drinks that have been ordered such as soft drinks, wines, spirits and pints.

• Worked Monday to Friday as the Assistant Manager and head barista for the store.• Worked 11:30-21:00 which included the busy lunch and evening rushes and closing down the store.• My tasks included making Insomnia coffees, cleaning the coffee machine daily, working at the till, stocking the store, cleaning the store, supervising other staff, accepting deliveries and cashing up the tills at the end of the day. • When the manager was out I would cover his 6:30-16:00 shift and take over his duties including preparing the cash for collection and sending off sales reports • When our manager left for another job I was promoted and took over the manager duties which included making rosters, wages sheets, sales reports, training new staff and making orders to ensure the store was fully stocked.

• The work I did was temporary work as a cleaner at music festivals and concerts, all of which were held at Marlay Park.• I worked 2 different concerts, one cleaning the audience are and the other day cleaning the staff area. • Both days were long 12 hour shifts.• I also worked at the Longitude Festival as a toilet cleaner for 42 hours over 3 days.• During these four days I had to ensure that all 25 stalls and the area around the stalls were clean at all times.• Since I was alone in this area I was non-stop cleaning and restocking the toilets over the course of the 42 hours, working from early in the day to late into the night.• After each concert and festival day, after all the concert goers left I would join the other cleaners in a line and walk the entire venue, ensuring every piece of rubbish was disposed off.

• Worked on many different productions for both television and film.• Did a crime reconstruction for RTE Primetime, for which I was the only actor so it taught me how to be more disciplined and work alone if need be.• For 3 years I played a policeman and was a body double for BBC’s Ripper Street which required me to do up to 14 hour workdays.• Often was called in on the day and had to do things I never thought I would do, so this job taught me how to be flexible and adapt to new situations.• Working with extras, cast and crew meant working with upwards of 30-40 people a day so working together in a team was very important.