Chris Holter Email & Phone Number

Rochester, MN, US

Washington, United States

Sales Operations Specialist

Rochester, Minnesota, United States

• Ensured all orders are picked up and staged for all next day for deliveries. Confirmed product is damage free, made of good quality, and bundled accurately and timely.
• Worked with delivery will call associates, loaders, and other order fulfillment associates, and department associates, making sure orders are fulfilled on time and are also picked and staged accurately.
• Guaranteed paperwork or customer contact information is readily available for drivers each time any potentially… Show more Ensured all orders are picked up and staged for all next day for deliveries. Confirmed product.
• Guaranteed paperwork or customer contact information is readily available for drivers each time any potentially hazardous material(s) is included in delivery.
• Maintained uncluttered Customer Order storage area, making sure items are labeled, located, and staged properly for customer pickup.
• Carefully packed and labeled orders, safeguarding products to withstand turbulence / disturbance encountered on delivery truck without damage. Show less

United States

• Presiding over all board meetings and facilitating decision-making. Setting agenda for meetings. Taking responsibility for day-to-day administration of association. Project management on large and small community.
• Spokesperson for HOA, signing legal documents, such as contracts and checks.
• Liaised with board members, setting meeting dates and agendas.
• Upheld association governing documents, calling for votes.
• Determined scope and vision of projects around community,… Show more Presiding over all board meetings and facilitating decision-making. Setting agenda for meetings. Taking responsibility for day-to-day administration.
• Determined scope and vision of projects around community, adhering to budget Show less

Rochester, Minnesota

• Communicate with customers over the phone to sell cable products and services to new and existing customers. Utilize sales offers and techniques to ensure long-term retention of customers and services. Completes orders.
• Delivers superior customer service and sales support to potential customers, resulting in repeat business, and strong business relationships.
• Learned and retained knowledge of new services and promotions being offered by… Show more Communicate with customers over the phone to sell cable products and services to new and existing customers. Utilize sales.
• Learned and retained knowledge of new services and promotions being offered by the company. This provided customers with the latest services to help their business.
• Prospected new leads, calling and selling cable products and services.
• Established relationships with customers, gaining reoccurring business.

Telecommute

• Forecasted and scheduled staffing levels for various call centers across the country. Drove continuous improvement in forecasting process and methodology. Work with operations, AI teams, and finance to monitor and.
• Created complex spreadsheets with advanced formulas, helping daily job tasks easier to accomplish, saving time and money for company.
• Understood internal stakeholders' objectives and developed appropriate data visualizations / dashboards, providing… Show more Forecasted and scheduled staffing levels for various call centers across the country. Drove.
• Understood internal stakeholders' objectives and developed appropriate data visualizations / dashboards, providing meaningful insights to achieve objectives.
• Acted as support resource for customers and resolved escalated support cases.
• Developed solid partnerships across business, delivering complex messages and insights.

Rochester, Minnesota Area

• 14 years of customer service experience, 3+ years of experience in Workforce Management3+ years working with Workforce Management tools (Aspect eWorkforce Management)6+ years’ experience with Phone Switch tools (Avaya.
• Advanced PC skills, specifically with MS Excel and Access, including the ability to download, import and export files, create and link tables, queries, forms, macros, and reports, and understand and conceptualize.
• Advanced PC skills, specifically with MS Excel and Access, including the ability to download, import and export files, create and link tables, queries, forms, macros, and reports, and understand and conceptualize.
• Monitor real-time traffic and agent adherence to ensure proper coverage
• Make adjustments to staffing by soliciting for Variable Time Off and Overtime based on operational needs
• Manage all schedule exceptions, including vacation allotment and time off requests

Rochester, Minnesota Area

Assisted Charter's business customers with sales, repair, upgrades, installations, contracts. Etc

Rochester, Minnesota Area

Computer support for Charter Communications Call centerSupport for over 400 computers and employees

Rochester, Minnesota Area

• 14 years of customer service experience, 3+ years of experience in Workforce Management3+ years working with Workforce Management tools (Aspect eWorkforce Management)6+ years’ experience with Phone Switch tools (Avaya.
• Advanced PC skills, specifically with MS Excel and Access, including the ability to download, import and export files, create and link tables, queries, forms, macros, and reports, and understand and conceptualize.
• Advanced PC skills, specifically with MS Excel and Access, including the ability to download, import and export files, create and link tables, queries, forms, macros, and reports, and understand and conceptualize.
• Monitor real-time traffic and agent adherence to ensure proper coverage
• Make adjustments to staffing by soliciting for Variable Time Off and Overtime based on operational needs
• Manage all schedule exceptions, including vacation allotment and time off requests