Sales Operations Specialist

Ensured all orders are picked up and staged for all next day for deliveries. Confirmed product is damage free, made of good quality, and bundled accurately and timely.• Worked with delivery will call associates, loaders, and other order fulfillment associates, and department associates, making sure orders are fulfilled on time and are also picked and staged accurately.• Guaranteed paperwork or customer contact information is readily available for drivers each time any potentially… Show more Ensured all orders are picked up and staged for all next day for deliveries. Confirmed product is damage free, made of good quality, and bundled accurately and timely.• Worked with delivery will call associates, loaders, and other order fulfillment associates, and department associates, making sure orders are fulfilled on time and are also picked and staged accurately.• Guaranteed paperwork or customer contact information is readily available for drivers each time any potentially hazardous material(s) is included in delivery.• Maintained uncluttered Customer Order storage area, making sure items are labeled, located, and staged properly for customer pickup.• Carefully packed and labeled orders, safeguarding products to withstand turbulence / disturbance encountered on delivery truck without damage. Show less

Presiding over all board meetings and facilitating decision-making. Setting agenda for meetings. Taking responsibility for day-to-day administration of association. Project management on large and small community projects.• Spokesperson for HOA, signing legal documents, such as contracts and checks.• Liaised with board members, setting meeting dates and agendas.• Upheld association governing documents, calling for votes.• Determined scope and vision of projects around community,… Show more Presiding over all board meetings and facilitating decision-making. Setting agenda for meetings. Taking responsibility for day-to-day administration of association. Project management on large and small community projects.• Spokesperson for HOA, signing legal documents, such as contracts and checks.• Liaised with board members, setting meeting dates and agendas.• Upheld association governing documents, calling for votes.• Determined scope and vision of projects around community, adhering to budget Show less

Communicate with customers over the phone to sell cable products and services to new and existing customers. Utilize sales offers and techniques to ensure long-term retention of customers and services. Completes orders for cable service through order entry systems.• Delivers superior customer service and sales support to potential customers, resulting in repeat business, and strong business relationships.• Learned and retained knowledge of new services and promotions being offered by… Show more Communicate with customers over the phone to sell cable products and services to new and existing customers. Utilize sales offers and techniques to ensure long-term retention of customers and services. Completes orders for cable service through order entry systems.• Delivers superior customer service and sales support to potential customers, resulting in repeat business, and strong business relationships.• Learned and retained knowledge of new services and promotions being offered by the company. This provided customers with the latest services to help their business.• Prospected new leads, calling and selling cable products and services.• Established relationships with customers, gaining reoccurring business.• Exceeded company sales goals and targets, generating company revenue. Show less

Forecasted and scheduled staffing levels for various call centers across the country. Drove continuous improvement in forecasting process and methodology. Work with operations, AI teams, and finance to monitor and improve forecast accuracy.• Created complex spreadsheets with advanced formulas, helping daily job tasks easier to accomplish, saving time and money for company.• Understood internal stakeholders' objectives and developed appropriate data visualizations / dashboards, providing… Show more Forecasted and scheduled staffing levels for various call centers across the country. Drove continuous improvement in forecasting process and methodology. Work with operations, AI teams, and finance to monitor and improve forecast accuracy.• Created complex spreadsheets with advanced formulas, helping daily job tasks easier to accomplish, saving time and money for company.• Understood internal stakeholders' objectives and developed appropriate data visualizations / dashboards, providing meaningful insights to achieve objectives.• Acted as support resource for customers and resolved escalated support cases.• Developed solid partnerships across business, delivering complex messages and insights.• Provided operational analysis utilized for decision making Show less

14 years of customer service experience, 3+ years of experience in Workforce Management3+ years working with Workforce Management tools (Aspect eWorkforce Management)6+ years’ experience with Phone Switch tools (Avaya or IVR)•Advanced PC skills, specifically with MS Excel and Access, including the ability to download, import and export files, create and link tables, queries, forms, macros, and reports, and understand and conceptualize interrelationship database… Show more 14 years of customer service experience, 3+ years of experience in Workforce Management3+ years working with Workforce Management tools (Aspect eWorkforce Management)6+ years’ experience with Phone Switch tools (Avaya or IVR)•Advanced PC skills, specifically with MS Excel and Access, including the ability to download, import and export files, create and link tables, queries, forms, macros, and reports, and understand and conceptualize interrelationship database concepts.•Monitor real-time traffic and agent adherence to ensure proper coverage•Make adjustments to staffing by soliciting for Variable Time Off and Overtime based on operational needs•Manage all schedule exceptions, including vacation allotment and time off requests•Plan and schedule off-phone events/activities•Update video display screens located throughout the contact center•Assist with special projects and other duties as assigned.•Ability to react quickly and take advantage of changing business conditions in real-time•Highly motivated, creative, self-sufficient and able to operate effectively without close supervision•Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with a high attention to detail•Proven ability to manage people, processes, and technology Show less

Assisted Charter's business customers with sales, repair, upgrades, installations, contracts. Etc

Computer support for Charter Communications Call centerSupport for over 400 computers and employees

14 years of customer service experience, 3+ years of experience in Workforce Management3+ years working with Workforce Management tools (Aspect eWorkforce Management)6+ years’ experience with Phone Switch tools (Avaya or IVR)•Advanced PC skills, specifically with MS Excel and Access, including the ability to download, import and export files, create and link tables, queries, forms, macros, and reports, and understand and conceptualize interrelationship database… Show more 14 years of customer service experience, 3+ years of experience in Workforce Management3+ years working with Workforce Management tools (Aspect eWorkforce Management)6+ years’ experience with Phone Switch tools (Avaya or IVR)•Advanced PC skills, specifically with MS Excel and Access, including the ability to download, import and export files, create and link tables, queries, forms, macros, and reports, and understand and conceptualize interrelationship database concepts.•Monitor real-time traffic and agent adherence to ensure proper coverage•Make adjustments to staffing by soliciting for Variable Time Off and Overtime based on operational needs•Manage all schedule exceptions, including vacation allotment and time off requests•Plan and schedule off-phone events/activities•Update video display screens located throughout the contact center•Assist with special projects and other duties as assigned.•Ability to react quickly and take advantage of changing business conditions in real-time•Highly motivated, creative, self-sufficient and able to operate effectively without close supervision•Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with a high attention to detail•Proven ability to manage people, processes, and technology Show less