Christopher Ogunlana Email & Phone Number

Houston, Texas, United States

▪ Evaluated a complex backup environment of image (virtual machine), filesystem and tape library backups and developed a comprehensive Power BI dashboard which seamlessly consolidated data from more than 10 reducing data consolidation time and improving reporting accuracy. ▪ The dashboard offered valuable insights into server information, backup data, metrics, and trending analysis, even accessible on mobile devices.▪ Merged, matched, and transformed data tables, forming relationships enabling flexible filtering and sorting. Utilized this foundation to build interactive visuals and reports including dynamic representations achieving a 20% improvement in tracking fail count over time and success rate over time.▪ The dashboard facilitated quality assurance enhancements by evaluating the backups of over 2000 servers and more than 40,000 backup jobs daily, decreasing quality assurance time by 30%.▪ Engaged in shadowing and collaborative efforts with cross-functional teams to collect over 50 requirements, provide progress updates, and incorporate feedback to build a better product improving business efficiency.▪ Effectively presented the dashboard, demonstrating its potential business and operational benefits to various teams within the IT department, managers, and the CIO.

Houston, Texas, United States

▪ Proficiently managed systems administration through Kaseya RMM and Autotask PSA supporting 250+ endpoints.▪ Oversaw server administration, encompassing file and print services, DNS, TCP/IP, DHCP, and expertly implemented and managed Azure & Active Directory domain services (AD DS), user accounts, and group policies.▪ Undertook on-site troubleshooting for over 20 clients, demonstrating a hands-on capability to problem-solving resolving 90% of issues on the first visit.▪ Installed, configured, and maintained a range of networking components, including routers, switches, firewalls, and access points, enhancing network performance and contributing to a robust infrastructure.▪ Executed comprehensive installation and preventative maintenance routines of workstations, printers, and peripherals.▪ Employed remote access tools for analysis, diagnostics, audits, device deployments, and configuration modifications, maintaining efficient and timely resolutions.▪ Provided desktop-level support, including hardware repairs and delivery of peripherals, when remote tools were insufficient, maintaining an uninterrupted workflow.▪ Fostered client relationships and achieved a first-contact resolution rate of 80% of incoming tickets received via telephone, web portal, or email, ensuring courteous and effective end-user issue resolution.▪ Set up and operated cloud storage solutions, including Egnyte and OneDrive, optimizing data accessibility, collaboration, and security for clients while ensuring seamless integration with their workflow.▪ Developed and enhanced documentation organization, creating procedural guidelines to streamline processes.▪ Facilitated email management and migration projects, including Office 365 and GSUITE.▪ Handled devices' antivirus installation and configuration, including DNS filtering, using Webfoot, creating vigorous security measures for all endpoints.▪ Supported Windows, Windows Server and Mac OS.

Bachelor Of Arts - Ba, Computer Science

Associate Of Arts - Aa, Business

My time at Houston Community College allowed for me to have an incredibly enriching educational journey covering technology and business.