Christopher Okello, Mba Email & Phone Number

Kenya

Kenya

• Designing and configuring data for new systems and elements in core packet switched (data) network
• Evaluating proposed and new projects for adoption and implementation
• Optimally scheduling planned works on the network to minimize network and service impacts
• Creating and updating handover system configuration documentation after network upgrades
• Maintaining up to date work instructions and manuals for existing systems
• Lead liaison resources between the core data team and squad teams

• Providing effective proactive and reactive support for the enterprise access network
• Monitoring enterprise service fault trends and fixing before impacting service
• Documenting enterprise access network layout including maintaining updated as-built documentation
• Proactive communication of service outages, network changes and progressively update stakeholders during faulting.
• Providing the operations and support input and feedback to planners to ensure rollout meet customer expectation
• Generating regular and adhoc performance reports on Enterprise Access network

• Availability monitoring and first-line fault handling on SDWAN, IoT networks and Cloud services
• Availability, performance and utilization monitoring and reporting on transmission, FTTH, core, and radio network resources including BNGs, OLTs, ONUs, UGWs, USNs, ATNs, and Core Switches
• First line diagnosis and handling of faults on core, transmission and radio access networks
• Monitoring and performing first line fault clearance on the Safaricom transmission, FTTH, Radio, core, network in conjunction with the Field Engineers, Support teams and contractors until the faults in the network are.
• Proactive communication of service outages, network changes and progressively update stakeholders during faulting.
• Maintaining accurate network updates and reporting to the Incident Management team, Senior Leadership Team (SLT) and Customer Care team for the major network outages for the Safaricom network.

Kenya

• Designing, configuring, and integrating new radio and camera sites into the National Police Service (NPS) network
• Designing and installing NPS network sites’ power system including escalating power faults to the power mobile service providers (MSPS)
• Deploying, configuring and integrating the various network elements including switches, routers and ATNs into the existing network for monitoring purposes
• Second Line Resolution of faults in the NPS transmission and RAN network
• Maintaining up to date work log with the incident tickets on fault occurrence and resolutions procedures as per agreed SLA
• Monitoring and maintenance of the fiber network specifically performing link configurations, migration, and redundancy tests to ensure availability and optimal operations

Nairobi

• Gained hands-on experience on managerial duties including seating in the factory leadership team
• Carried out quality checks on product and process for conformance and compliance purposes.
• Identified, quantified, and eliminated spillages along the production line
• Carried out process optimization through implementing process procedures, maintenance codes, and trackers

Kenya

• Conducted Autonomous Maintenance on the packing floor machines
• Developed electrical controls and components for new dryer models, often in collaboration with the design departments to ensure compliance and compatibility.
• Performed quality control checks on prospective new designs and redesigns of existing models.
• I significantly contributed to the development of the Kaizens and Machine ledgers for Packing floor machines

Master Of Business Administration - Mba

Bsc. Electrical And Electronic Engineering, Electrical And Electronics Engineering, Upper Second Class Honors

Activities and Societies: Member of Engineering Students Association.

Product Manager Nanodegree Program, Product Management